Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor attitudes from employees.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Food quality was inconsistent; while some customers enjoyed hot and fresh meals, others received cold or poorly prepared items.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions and a lack of maintenance.
Speed of Service
Service speed was frequently criticized, particularly in the drive-thru, with reports of long wait times and slow order fulfillment.
DB
D Bo
Nov 2, 2025
2.0
I had a simple order. I ordered a number 1 no onions, a Happy Meal, and 2 Double Cheeseburgers. Paid at first window. Picked up drinks and Happy Meal at 2nd window and was politely asked to pull up they'd bring me the rest. Pull up wait 10 minutes lady comes brings me an order (not mine). She says I'll BRB with your food. I wait 5 more minutes. She comes out asks for my receipt (even though we've gone over my order already because of the first mistake) give her my receipt. I wait 10 more minutes get my food. Get home my Number 1 has no cheese, no sauce just patties and a mess onions. WOW. Check my daughter's Cheeseburger Happy meal guess what no cheese, no ketchup just a pile of onions. I was NEVER rude I never said anything about their previous mistakes just waited patiently and got my order an left. You have to take extra effort to ADD all these onions and remove the cheese when my order was simple and they had the receipt. Very unecessary and malicious and for what?
BH
Billierina Howe
Sep 1, 2025
3.0
The chicken tenders were very dry and French fries were cold the ice was good
CW
Christine Walden
Aug 11, 2025
3.0
I nearly slipped on the wet and sticky floor even though I was wearing non-slip sneakers, which was concerning. On the positive side, the food came out freshly made and hot and crew was nice and polite.
RE
Roberta Heaslip Evans
Jul 17, 2025
5.0
Great to have a brand new McD's in town! The same menu, but from a clean new location! I only ever use the drive thru and it's good and fast.
WN
Will Napier
Jul 2, 2025
4.0
Takes forever through drive thru but the employees were nice