Wendy's

3.3
1158 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
804 Assembly, Columbia, SC
29201, United States

Hours

Reviews

3.3
1,158 reviews
5 stars
370
4 stars
261
3 stars
135
2 stars
102
1 star
290

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, including hostility and lack of basic customer service.

Food Quality

Many reviews mentioned poor food quality, including cold, burnt, or incorrect orders, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with reports of sticky floors and unsanitary conditions in the bathrooms.

Management Issues

Customers noted poor management practices, including disorganization, understaffing, and a lack of responsiveness to customer complaints.

Long Wait Times

Several reviews highlighted excessively long wait times for food, both in the drive-thru and inside the restaurant.
  • AC
    Allen Chen
    Nov 17, 2025
    4.0
    drink area is kinda dirty
  • CD
    Chris Diaz
    Nov 17, 2025
    1.0
    As a frequent patron of this specific Wendy's, I was extremely disappointed by my most recent experience here. I placed a mobile order for pickup at 12:14pm, and I walked into the restaurant. I stood by the pick up area for 20 minutes, and witnessed people who had walked in after me, who had ordered in person, had received their food. I asked the person that was bagging and calling out the orders what the status was of mine. I was then made aware that you have to check in at the front register for a mobile order (I have never had to do this before). He then pretty much insulted me by nearly yelling at me in the store, in front of all the customers and employees. Thankfully, he told the front cashier to check in my order. I waited for 15 more minutes after this ordeal, and my food was still not ready. I had waited nearly 40 minutes in total for "fast food". At this point, I had to leave in order to return to work. I left with no food, drink, or any other kind of compensation. I highly doubt that I will return to this Wendy's anytime within the near future, as the service is extremely unfriendly, unkind, and slow.
  • TM
    Truman Miller
    Nov 4, 2025
    1.0
    Every time I visit this Wendy’s, my order is taken by some large buffoon who constantly gets my order wrong a proceeds to get mad at me. I try not to get mad at it, but this recent visit got under my enough to leave a review.
  • TP
    Tony Pinder
    Nov 4, 2025
    5.0
    Super fast thru the drive-thru
  • TW
    Tiphanie Wells
    Oct 25, 2025
    1.0
    Staff was unprepared to greet and work with guest upon opening. No signs to indicate the dine room is closed to the public, yet door remained locked. No one spoke on the drive thru speaker so orders had to be placed at the window. Person handled money but then also handled and bagged food with no gloves or hand washing in between. Manager was in the background but also did not greet guest or even apologize for any delays or inconveniences or explain why the doors were locked and drive thru was not operating properly at all. Food was mediocre at this location compared to most Wendy's. Just overall, unpleasant experience!!

Frequently Asked Questions About Wendy's

Is 55 Assembly Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.