Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking urgency.
Food Quality
Many customers reported receiving cold or improperly prepared food, with several instances of missing items from orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors, and issues with the drink area.
Wait Times
Customers consistently complained about long wait times in both the drive-thru and for in-store orders.
Staff Attitude
Several reviews noted that staff members appeared disinterested or unprofessional, contributing to a negative dining experience.
DK
DayOneBullz Kennel
Nov 7, 2025
1.0
Drive-thru. Is a consistent joke. Coming here . It’s been like this for years . Only reason I go is because I pass it on the way to work.
TM
Teisha McConnell
Nov 7, 2025
1.0
Went there today and got the worst food I ever had from a Wendy’s! Cheese wasn’t melted, food was cold, nuggets were so old they were shriveled up and the fries were hard! Only thing good was the drink and sadly this was at lunch time when food is usually hot and fresh! Wait time was long also.
MW
Morgan Waters
Nov 3, 2025
1.0
The atmosphere was gross enough to give this place a 1 star review. The Coca-Cola Freestyle machine looked like a bubbling cauldron. I get we just celebrated halloween, but that's not how a Freestyle should look; the overflow tray was full, flowing to the floor, and literally bubbling.
AA
Anastacia Auld
Oct 31, 2025
5.0
They were extremely short staffed. I can say their customer service was amazing. Everyone was very nice!!! I ordered the cinabon pull a part. It looked so disgusting I did not even try it and just throw it in the trash.
AG
Amanda Greenlaw
Oct 21, 2025
1.0
Absolutely the worst customer service!!! I placed my order online and the website doesnt allow me to order and pay for extra sauce, so when I pulled up to the window, I asked the young man for an extra sauce. He stepped back into the window and spoke with a young lady next to him at which time she stuck her face out the window informing me with a nasty attitude that I had to pay for the extra sauce. It was never not my intention to do so, but the way she spoke to me was completely unnecessary. I payed for the sauce and left. It was excessive and rude. I will drive to Harbison next time, they're so much friendlier and nice there!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Columbia, SC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Columbia, SC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (803) 407-9990.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 78 Harbison Wendy’s serve breakfast?
Yes, this Wendy’s location in Columbia, SC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular operating hours for Wendy's at 95 Woodcross Dr?
Wendy's at 95 Woodcross Dr in Columbia, SC is open Monday through Tuesday from 7:30 AM to 1:00 AM, and Wednesday through Sunday from 7:30 AM to 1:30 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 95 Woodcross Dr offers drive-thru service with hours aligning with the restaurant's operating times.
Is breakfast served at this Wendy's location?
Yes, Wendy's at 95 Woodcross Dr serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does Wendy's at 95 Woodcross Dr provide delivery and takeout services?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery where available.
How can I contact Wendy's at 95 Woodcross Dr for questions or feedback?
You can call Wendy's at (803) 407-9990, visit their Contact page online, use the Customer Care live chat, or fill out their Customer Satisfaction Survey online.
Are there any nearby hotels for visitors planning to dine at Wendy's?
Yes, there are nearby hotels including Hampton Inn Columbia I-26/Harbison Blvd., Hampton by Hilton, and Comfort Suites Columbia at Harbison, which can be convenient for guests dining at Wendy's.
What nearby shopping centers can I visit along with Wendy's?
Columbiana Centre, a nearby shopping center, offers shopping and entertainment options for customers visiting Wendy's at 95 Woodcross Dr.
Are there any parks or outdoor spots near Wendy's?
Yes, Harbison Lake is a nearby lake and park where customers can relax before or after their visit to Wendy's.
How can the nearby Home Depot and related services benefit Wendy's customers?
Customers visiting Wendy's can conveniently access home improvement stores like The Home Depot and related services such as Tool & Truck Rental and Home Services at The Home Depot, located nearby, for their shopping and repair needs.