Wendy's

Reviews

• TO

  TIWATHA OWENS

  Feb 6, 2026
  1.0
  Slow! Slow! No sense of urgency. Once we received the order after doing a mobile order and waiting 40 minutes for 2 burgers and fries..the order was wrong. Customer service is bad. Id rather just do McDonald's at this point. I've not had good experiences the last few times we've come. More than likely will have to go to another location.
• JM

  Jackie Murphy

  Feb 4, 2026
  1.0
  Going through the drive thru today. I sat there for 15mins before I was able to put my ordering in for a Apple and pecan salad. I pulled up to the first window. There were 2 people inside. I had been there for another 15 minutes before he told me that they didn't have Apple and Pecan salad. I was furious. I asked him why did he wait that long to tell me. He just looked at me. I said, you know that I'm going to do a review and acted like so what. I couldn't get out of line because someone was in front of me and behind me. I had to wait some more. When I got to the first window the guy said we are short staffed. I said that's not the point. They should have checked first. He acted like it didn't matter. No cared at all. They acted like they always get bad reviews and nothing happens. I WILL NEVER GO BACK THERE ANYMORE.
• RH

  Rosie Hill

  Jan 29, 2026
  3.0
  Failed to get the order correct and the chili lid wasn't on properly and it spilled and staff failed to replace.
• TS

  Takiyah Shoaf

  Jan 9, 2026
  1.0
  had a very disappointing experience at this Wendy’s due to poor customer service and multiple order errors. After placing my order and pulling up to the window, the cashier, Nezeah, was already rude in her tone. I asked for my receipt and was told it was in the bag, but when I checked, it was not there. When I politely let her know, she responded with an attitude. I was also given the wrong drinks, and when I pointed that out, she again had an attitude instead of correcting the mistake professionally. Once I got home, I realized my food order was also incorrect, so I drove back to the restaurant to have it fixed. I was told they could only replace the entrée, not the fries, because the fries were “correct.” I explained that since I had to drive home and then back again due to their mistake, the fries were now cold and should also be replaced. This request was refused. I then asked for a full refund, which the manager, Cynthia, approved. I ended up going back through the drive-thru, reordering the same meal with the refunded money, and finally received fresh food. Mistakes happen, but the lack of accountability, refusal to properly correct the issue, and the consistent attitude from the cashier made this a frustrating experience. Customer service and basic order accuracy need serious improvement
• KK

  Kentrell

  Jan 6, 2026
  5.0
  The Chick with the red hair was very helpful and professional

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