Wendy's

3.1
1508 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
300 Bush River Rd., Columbia, SC
29210, United States

Hours

Reviews

3.1
1,508 reviews
5 stars
435
4 stars
269
3 stars
222
2 stars
167
1 star
415

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers experiencing rude attitudes and unprofessional behavior from staff.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Wait Times

Many customers expressed frustration with long wait times, both in the drive-thru and for online orders, often exceeding acceptable limits.

Food Quality

Several reviews mentioned that food was served cold or not fresh, contributing to a negative dining experience.

Mixed Experiences

While some customers praised individual staff members for their kindness and service, overall experiences varied greatly, indicating inconsistency in service quality.
  • HB
    Haylee Bradford
    Dec 18, 2025
    5.0
    Valerie was an absolute doll! I stopped by for a quick meal and she was the sweetest and made my whole night.
  • KW
    Krystle Williams
    Dec 1, 2025
    1.0
    I’m very disappointed with this Wendy’s. I placed a door dash order for some various items and one of them was a chili; it wasn’t with my order so I call the store she instructed me to contact door dash and I did they credited me back for the chili and other items that were missing. However I still needed to complete my son’s dinner and I ordered what I was missing on ANOTHER door dash order only to my amaze that the chili is STILL MISSING!? At this point I’m convinced that y’all don’t care. If you are out of something let the dasher know to contact the customer and ask if we wanted something else because now I have to hear it from door dash that you were out instead of saying that on the phone when I called the first time. VERY disappointed
  • CC
    Cassidy Conroy
    Dec 1, 2025
    1.0
    Every time I come I wait 15+ min for a salad. I'm 90% sure it's just dumping lettuce and pre-packaged toppings on so I have no idea why my friend would be able to place and receive a full combo order before I get mine- and then I still have to wait an additional ten minutes.
  • KB
    karen Black
    Nov 26, 2025
    2.0
    Place a online app order once I got there.It took fifteen minutes for the order to get to me.I had to pull up. What's the use of doing the online app order?If you gotta wait that long
  • BK
    Becca K
    Nov 11, 2025
    1.0
    It never ceases to amaze me how its proven correct that restaurants with employees such as wendy's, mcdonald's, Burger King are the ones that are not worth dealing with and should be shut down by now. I was wondering why it took this woman so long to give me my change of $3.50, but then she gave me a torn up dollar bill that she hid in between the two other dollar bills. I mean half of this bill was missing. So when I pulled off and I went to go put my money in my wallet I realized it. You cannot mistake in this bill for a full bill. And then when I came in to get my money and show them what happened this big, tall, shrek sounding and looking woman had the audacity to stand there and laugh about it. This was at 1:40 p.m. on November 11th. I've gone to this Wendy's many a times and never had a problem. But I also realize it's only at certain times of the day. Even the manager that came to give me my dollar back didn't say she was sorry for her employees arrogance or anything. Don't waste your time here. To have to sit there and turn around just for a dollar because somebody is being arrogant on purpose, it's not worth it. Check your money regardless!!!

Frequently Asked Questions About Wendy's

Is 34 Bush River Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on Bush River Rd.?

The drive-thru is open daily from 6:30 AM to 1:00 AM.