Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Columbia, SC. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 8821 Farrow Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,550 reviews
5 stars
635
4 stars
409
3 stars
183
2 stars
105
1 star
218
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, with long wait times and unresponsive staff being common complaints.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including incorrect items and missing components.
Food Quality
Customers expressed dissatisfaction with the quality of food, noting that items were often cold, overcooked, or not prepared as requested.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Cleanliness
Multiple customers pointed out unsanitary conditions, including dirty surroundings and issues with restroom cleanliness.
- CFCarmen Green FreeDec 31, 20255.0ONE OF THE EMPLOYEES HANDED ME A SHAKE AND DIDNT HAVE THE LID SECURE AND IT WASTED ALL N MY CAR WHEN I GOT IT FROM HIM. HE DIDNT APOLOGIZE OR NOTHING. I TOLD THE MANAGER SHE DID NOTHING.. NOT EVEN TO ACCOMMODATE THE PROBLEM. HAD MILKSHAKE ALL OVER MY CAR SEATS AND CLOTHES.. VERY UPSET 😡 ABOUT IT!!
- GDGloria DeramusDec 25, 20255.0Line was wrapped around the building yet staff was extremely patient kind and very polite. Gave up their Christmas to serve the community. Thank you 😊
- AYAnon YmousDec 14, 20251.0RUN. I always have the WOST experience at this Sonic. I came there Sunday to get ONE burger. ONE BURGER! NO CUSTOMERS IN SIGHT (wonder why) I was the ONLY CUSTOMER. Why did it take 15-20 mins to receive? Then my bag was opened and not taped properly??? Like this establishment does not care. I kick myself every time I come expecting better treatment. Do better!
- NYNicholle YoungDec 14, 20251.0They are so sorry. I went there at 745 in the morning they said it would take 10 min to get my food to me because they were counting money however when I pulled in front and they are all just talking. Get it together
- CPColin PageDec 6, 20251.0Quite possibly the worst Sonic I have ever visited. I ordered in the app and queued up in the drive through line. Current time was 10:43 pm with the app claiming that our food would be ready at 10:49 pm We then sat in line just before the speaker for the next 10 minutes with the line not moving at all. So, I pulled around to the stalls, #7 to be exact. I checked in on the app and the display said my food was in the kitchen. At 11:05, the screen advanced to they were on their way and then reset to the default screen. After another 5 minutes I pressed the call button. An additional 5 minutes passed and a very rude person asked what I wanted and that I would have to go through the drive through. I asked why they never brought my food and they just turned the speaker off. So I pulled into the drive through line again. The young lady on the speaker there was very polite. When we got to the window, which took another 5 minutes, she handed me a bag and a drink and apologized for the wait. The bag was stone cold, the burger order was terribly wrong (super sonic plain and dry add lettuce instead of super sonic cheeseburger no tomato, onions, or mayo) and the drink was watered down. I will not be back to this Sonic and would advise everyone else to avoid it as well unless you have an hour to waste to get the food that you don't want.