Papa Johns Pizza

Reviews

• AA

  Ava

  Nov 9, 2025
  1.0
  I contacted y’all since October 24 up to today . Yall lied and told Papa John’s customer service that you processed a partial refund and when I contacted the store for the very time your General manager said that y’all never processed anything . I been a loyal customer for awhile but after this service regarding y’all store I don’t wanna buy anything else from y’all . I was also told from South Carolina Department of agriculture after filing a complaint against y’all that I might need to take legal actions . Papa John’s customer service and DoorDash both agreed that where rude and nasty through the whole process and wasn’t trying to give me my money back nor remake it . also I noted to them how you said if I called again you will file for a harassment complaint each party said they don’t see how if it’s harassment if I was willing to try to work something out and y’all wasn’t trying to do anything. Everytime I called yall told me different things . DoorDash and Papa John’s customer service team documented everything and everything reaction . They both said they are the only ones that can give a resolution since I placed it through them directly. Not to much one of the days I called the PaPa John’s customer service team one of the agents said one the workers was rude and nasty cursed them out and hung up on their face and the store the same day the exact worker told me they cursed them out . One of them general managers told me the owner of store said his isn’t sending a whole 72.20 order back out he offered 2 pizzas . I told him no either I want my entire order back over or I want All my money back . He said the only way I get my whole order remade is contact DoorDash get them to refund them the money back to the store or have them repay for the order then send a driver . DoorDash sent drivers several times they never made the order or anything. They tried to blame DoorDash and DoorDash told them in a merge call that they are the ones who had my payment information I haven’t placed it with DoorDash and that they was supposed to pull the ticket from the day i originally place the order and remake it and had it to the driver .and i called today the general manager that originally told me if I want my entire order remade call DoorDash said the owner over the store said “ if you want your money back better dispute it with your bank”overall after this whole experience i would never buy anything again from them again . Unprofessional, no customer service
• LB

  Linda Brown

  Oct 31, 2025
  1.0
  Order items from the store said it was ready got to the store to pickup it wasn't even near ready.
• AM

  Alan Miller

  Aug 12, 2025
  5.0
  The people here are so nice and helpful! Gave me great advice as a dasher and made my food with love! Great crew and great people! Will be coming here again!
• DC

  Dao Clark

  Aug 6, 2025
  5.0
  Best Papa John’s in Columbia. They are always professional, always on time, and pizza is delicious…thanks NorthMain Papajohns.
• KB

  Kevin Bush

  Aug 1, 2025
  1.0
  The worst. Don’t trust any delivery estimate.

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