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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Columbia is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Mixed feedback on food quality, with some praising specific items while others reported issues like incorrect orders and unsatisfactory freshness.
Cleanliness
Multiple customers noted cleanliness issues, including dirty tables and unsanitary conditions in the restroom.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with delivery and drive-thru services.
Pricing Concerns
Several customers expressed that the prices are too high for the quality and portion sizes of the food.
KJ
Kenesha Johnson
Nov 6, 2025
1.0
I visited this location a few days ago and ordered a sandwich for lunch. Unfortunately, it was made incorrectly and the ingredients didn’t seem fresh or high quality. Given the prices, I believe the food and service should reflect better standards. I’m confident this location has room to improve.
EG
Ebony Graham
Oct 31, 2025
1.0
My most recent visit did not end well! The closing shift is staffed with a bunch of high school students, which I know is common in fast food everywhere. Everyone (including the manager) acted immaturely EXCEPT for this one young man working in the kitchen whose name I did not get! I ordered food towards the last hour before the store closed, which is why I asked the cashier if there were any items not available at the moment. She told me the items that they were out of, which was nothing I wanted, so I continued. I had to get the “manager” for clarification after eventually trying to order something that the cashier never initially stated they were out of! As I waited for my order at the pickup window, I noticed that a female employee dropped one of my sandwiches on the floor! If I did not speak up about it, she would have still placed it in my bag, which is beyond unsanitary and TRIFLING! I asked if they’d make me another one. I am not sure if the food they dropped was ever even thrown in the trash, but I asked anyways. It was another young man who decided to reply by saying it was dumb for me asking. I corrected him and explained to him that it was beyond disrespectful for them to try and put dropped food items into my bag. I had the right to ask! It led to a back and forth AFTER I asked the female “manager” if I could speak with her AWAY from the meal area and staff. She refused. I am not sure why she wanted to speak in the open over food products anyways! Either way, this location needs some real leadership for the closing shift! The “manager” did not have proper control over the situation!
GS
Gina SD
Oct 22, 2025
4.0
Because this was my first visit ever to Panera Bread, the employee had the time, patience, and knowledge to answer all of my questions. My sandwich was awesome! But too small.
MG
Marlece Green
Oct 20, 2025
1.0
Ordered via Doordash. I ordered a group Chicken Noodle Soup and was easily shorted on half of it. Not only that, but the containers were thrown into the bag sideways and upside down causing them to spill EVERYWHERE. Bread was raw dogging the bag with no container so it was soaked in soup and so were our straws. And for my You Pick Two Sandwich and Salad, I only got my salad. As a fellow food service worker, this was highly disappointing.
DS
Deana Sanchez
Oct 11, 2025
1.0
Aly was extremely rude to us and to those she was working with.. Unprovoked. Completely unnecessary.
No, Panera Bread Columbia does not accept reservations.
What are the operating hours for Panera Bread Columbia?
Panera Bread Columbia is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.
Is drive-thru service available at Panera Bread Columbia?
Yes, Panera Bread Columbia offers a drive-thru service.
Can I order online for delivery from Panera Bread Columbia?
Yes, you can order online for delivery through their website or mobile app.
What types of meal options does Panera Bread Columbia serve?
Panera Bread Columbia serves breakfast, lunch, brunch, and dinner.
What payment methods are accepted at Panera Bread Columbia?
Panera Bread Columbia accepts American Express, Cash, Discover, Mastercard, and Visa.
What is the address and contact number of Panera Bread Columbia?
Panera Bread Columbia is located at 1321 Robert's Branch Pkwy, Columbia, SC 29203. The phone number is +1 803-708-9198.
Can I enjoy complimentary Wi-Fi while dining at Panera Bread Columbia?
Yes, Panera Bread Columbia offers complimentary Wi-Fi for guests.
Which nearby restaurants can I visit around Panera Bread Columbia?
Nearby restaurants include McDonald's, Firehouse Subs, Suishya Asian Cuisine, Suishaya Asian Restaurant and Bar, Whataburger, Chick-fil-A, Panda Express, and Scooter's Coffee. You can explore these options before or after visiting Panera Bread.
What hotels are close to Panera Bread Columbia?
The Hampton Inn & Suites Columbia Killian Road is nearby, providing convenient accommodation if you are visiting the area.