McDonald's

3.4
2171 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4801 Garners Ferry Rd, Columbia, SC
29209, United States

Hours

Reviews

3.4
2,171 reviews
5 stars
715
4 stars
438
3 stars
378
2 stars
192
1 star
448

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer frustration.

Staff Attitude

Feedback varied on staff demeanor; while some customers praised friendly service, others reported rude or dismissive behavior from employees.

Food Quality

Several customers expressed disappointment with food quality, citing cold, raw, or improperly prepared items.

Play Area Issues

The closure of the play area, despite no rain, was a significant concern for families, leading to dissatisfaction among parents.
  • RW
    Rex Wilkinson
    6 days ago
    5.0
    They’ll give you a cheeseburger
  • JB
    Jessica Boylan
    Nov 14, 2025
    5.0
    Tyreek was an absolute pleasure, love his energy.
  • LH
    Lindsay Haile
    Oct 22, 2025
    1.0
    Pls actually give SAUCE WHEN ITS ORDERED!!!!!!!!! Good grief. This is like the 4th time in a row. 40 nuggets and not a single sauce that was asked for. It's not that hard.
  • QW
    Qian Wang
    Oct 19, 2025
    5.0
    Best McDonald's experience ever had. The lady work at here so generous to every costumer, especially nice to the kids. Love this place, my kid want to come back everyday!
  • KB
    Kathy Blackmon
    Oct 8, 2025
    1.0
    I am very disappointed with this McDonald’s!! I have taken my two granddaughters there several times over the last few years and they enjoyed playing in the play area. They was always other children’s that loved meeting and playing with. I am keeping them this week and went To this McDonald’s for lunch and invited another friend and her two grandchildren. The playground was closed, even though the sign says was open. We ask if they were going to open the playground and a nice gentleman working there said he would ask, he came back and said They would open it, but that they closed the play area when it rained. It was not raining outside. It was cloudy but no rain so he went and asked a second time while we waited for about 15 minutes, came back and said no they were not going to open it so we went to Chick-fil-A across the street and they had a great time. Today, Wednesday, we went back to the McDonald’s and invited the same friend and her two grandchildren we were all inside and the play area Was closed again it was not raining outside! We waited, and finally, someone said that they would open it. The woman in charge was eating or taking a break. Another woman and her grandson had said the lady said as soon as she finished her break, they would open it. Again we waited after a while. I went up to another woman who was cleaning a table and asked if they were going to open the play area and she said no if it is closed and locked, it is closed. So we left and went back to Chick-fil-A and had our lunch there and let the kids play in their indoor play area! Not only did they not have the play area open for the second time in a week they had no ice cream or milkshakes because someone had not delivered the milk product or whatever they need to make milkshakes or ice cream. I am not sure what’s going on at that McDonald’s, but it is awful and it will be a long time before I take my grandchildren back or even tell anyone about it! The women in there were very rude and dismissive, I am not sure who owns this particular McDonald’s, but I am going to find out and call corporate to recommend that they do some work on that McDonald’s. Terrible experience!!! I am looking for another McDonalds around that has a play area that is not always closed!!

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 4801 Garners Ferry Rd, Columbia, SC?

McDonald's is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.

What are the delivery hours for this McDonald's location?

Delivery is available every day from 5:00 AM to 10:30 PM.