McDonald's

3.2
2325 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
434 Gervais St, Columbia, SC
29201, United States

Hours

Reviews

3.2
2,325 reviews
5 stars
705
4 stars
447
3 stars
408
2 stars
206
1 star
559

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Many reviews highlighted unsanitary conditions, particularly in the restrooms and dining area.

Food Quality

Several customers experienced issues with food quality, including raw meat, incorrect items, and cold food.

Customer Experience

While some customers praised individual staff members for their friendliness, the overall customer experience was marred by a lack of professionalism and attention from the majority of employees.

Operational Issues

Frequent complaints about the drive-thru and in-store service being slow, unresponsive, or closed during posted hours.
  • JG
    John G
    2 days ago
    2.0
    Tried to order breakfast at 10:31. Was told breakfast stopped being served at 10:30. I realize this is a company policy, but who orders lunch at 10:31 on a Saturday?! Really should extend breakfast to 11 am on the weekends.
  • MY
    Mia Y
    4 days ago
    5.0
    I went through the drive through to grab a quick drink and snack on my way home. Great atmosphere and customer service. They were quick with my order, and I was on my way within a few minutes! Food here is always fresh!
  • DB
    Diogo Bombaca
    Nov 14, 2025
    1.0
    I ordered 2 things. One of them was a 10pc chicken nugget meal with fries and a drink. Unfortunately i didnt check while I was at the store but when I got home and opened the box, I had a little surprise. No clue how this mistake could have been made but I got syrup buns instead of chicken nuggets. I was annoyed but didnt mind calling back and getting it remade. When I called back, they answered and hung up immediately. Like they were rejecting my call. This happened 4 times so now I just want a refund. Hopefully the GM sees this. If the GM sees this please contact me. My order was under the name andersen and was number 819. Pretty disappointed.
  • YL
    yen luong
    Nov 5, 2025
    1.0
    Quite literally the worst location ever. I ordered $23 worth of McDonald’s for me and my friends. It was a Saturday night at 12 am and it was pretty packed so I gave them grace. Nonetheless, I persisted to wait in line for an hour. When I pulled up to the speaker, I gave her the code for my MOBILE ORDER. She proceeds to tell me she doesn’t see my name or order number when the receipt is quite literally in my hand… Uh ok. She makes me pull up to the number 1 and 5 minutes later she comes out and hands me 6 nuggets, a basket of fries and 3 smushed cookies. Mind you, I had ordered 15 nuggets, 4 burgers, 4 small fries, and 4 small drinks. This level of customer service and unprofessionalism is beyond me. Please hire some competent people or at least those who can read coherently… Smh.
  • RG
    Robin Gower
    Oct 25, 2025
    1.0
    First time I have been to a McDonalds in years for something other than breakfast. And I will not be back to the one on Gervais St. Ordered 3 quarter pounders that were thrown into the bag, one was even on it's side in the bag. Two did not have pickles on them. One didnt have the onion on the hamburger, it was underneath the hamburger laying on the actual box. And to top it all off, 2 of the burgers were raw, not just a little pink, but raw. The best thing about it was the fries, but thats the way it usually goes with McDonalds.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Columbia located at 434 Gervais St?

This McDonald's is open daily from 5:00 AM to 4:00 AM Monday through Saturday and 5:00 AM to 10:00 PM on Sundays.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the McDonald's at 434 Gervais St has a drive-thru open from 5:00 AM to 4:00 AM Monday through Saturday, and from 5:00 AM to 10:00 PM on Sundays.