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McDonald's

3.0
(1161 reviews)

Business Details

2230 Decker Blvd, Columbia, SC
29206, United States
(803) 788-7651
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2230 Decker Blvd, Columbia, SC
29206, United States

Hours

Reviews

3.0
1,161 reviews
5 stars
317
4 stars
183
3 stars
174
2 stars
128
1 star
359

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food being cold, improperly prepared, or unsanitary, leading to customer dissatisfaction.

Management Issues

Customers expressed concerns about poor management and lack of training for staff, contributing to the overall negative experience.

Cleanliness

Several reviews mentioned the location being dirty, including unsanitary conditions in the dining area and bathrooms.
  • TW
    Tanya Woods
    Feb 7, 2026
    1.0
    20 min on a chicken sandwich order will not be returning very unprofessional and won't be coming back management needs to be evaluated
  • RR
    Radio
    Feb 6, 2026
    5.0
    Jewel was great! She was happy to serve us!
  • KA
    Keke Ali
    Feb 2, 2026
    1.0
    Don't let Hannah work the drive thru. Spent thirty dollars waited almost twenty five minutes got to the window to get my food and when i was asked for sauce i was told it costs fifty cent and that i would i have to drive back around the drive through or come inside for sauce because there were cars behind me. Hannah was very rude and dismissive. When i asked to speak to a manager she said there was no manager on duty. She wears a lot of eye make up i guess to look pretty but was very rude
  • AB
    alex boyd
    Jan 28, 2026
    1.0
    I normally do not review places, but this is the worst McDonald's I have ever been to in my life. The staff is extremely rude and unprofessional. Nobody acts like they want to work. I placed a mobile order and when I got there I was told they couldn't locate it and they couldn't issue a refund. No manager was available when asked to speak to one. It is also the DIRTIEST McDonald's I have ever seen. Stay AWAY!
  • KB
    Kindra Bupp
    Jan 15, 2026
    1.0
    I ordered through door dash. I am at work and can not leave to get food. So I ordered fries and Double Quarter Pounder with cheese. No onion, no mustard with extra pickles and ketchup. When it was delivered less than a mile away my fries were completely cold. The burger had the special order sticker on a single Quarter Pounder box. Which having had worked at a McDonald's many years ago I remember running out of the Double Quarter boxes before so I opened it. It was a Single Quarter Pounder with cheese all toppings not done even the way I asked. The bun was burnt and so was the meat was burnt. The fries were completely cold. The drink was nothing but carbonation. The delivery driver was so stuck in his phone when he came in he went to wrong door then when he sat the bag on the counter he knocked stuff off the desk. I tried calling to get it worked out and no one would answer the phone. Safe to say I am extremely upset and if could give less than 1 star I would. I only eat McDonald's when I am Missing my Great grandpa and this experience has ruined a fond memory for me and I am out the money they took right off the bat for food I need up throwing into the trash because I couldn't stomach it. Finally after almost 2 hours of calling someone answers the phone. And in order to fix the issue I must prove i am the one who ordered and what my order number was and they will remake it. But have to go in person to get it resolved. I ordered on doordash because I could not leave my work now at rush hour they want me to come in and fix this issue. Wow McDonald's your food and service has gone way below standards of my day! I will never order from you again especially for the cost I paid for my food to now have to go out of my way to fix an issue you screwed up in the first place. ABSOLUTELY NO CUSTOMER CARE!!!!

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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