McDonald's

3.0
1148 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2230 Decker Blvd, Columbia, SC
29206, United States

Hours

Reviews

3.0
1,148 reviews
5 stars
314
4 stars
182
3 stars
176
2 stars
127
1 star
349

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of urgency.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a consistent problem with order accuracy.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.

Slow Service

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exceeding 20 minutes.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold or improperly prepared items, leading to customer dissatisfaction.
  • PR
    Paige Rottler
    Nov 4, 2025
    2.0
    Never have had much of an issue with customer service besides people not having manners sometimes.Food is usually good. but in the last month i’ve gotten food here on multiple occasions and at least 3 of those occasions i’ve not received my complete order. One time i ordered JUST 2 BURGERS and they only gave me one. Ordered through door dash a burger and nuggets. gave me the nugget sauce.. no nuggets. just wild.
  • JB
    jason bellotti
    Nov 1, 2025
    1.0
    Ok so I just witnessed something disgusting here. Dude in the grill used his disgusting bare hand to touch my hamburger meat then when he saw me he went and got gloves and when I told the manager I heard him saw and another saw he didn't so they called me a liar. I literally watched him with my own two eyes. I'm going to be calling the health department
  • CC
    Chase
    Oct 15, 2025
    1.0
    This location is horrible! From the managers on down. Corporate training needs to be in effect for the entire staff. I haven’t been to this location in over 5 years because of the poor customer service I received. Decided to give it a try and 5 years later, it’s the same. What happened to service with a smile? They simply open the window and aggressively hand you your food. No greeting or nothing. They barely recognize you. It’s like you’re bothering them by placing an order and wanting to receive your food. No one double check orders. Items were missing and I didn’t even bother to turn around. I wish I could give this place zero stars. The owner(s) need to start with a new staff and corporate training.
  • MB
    Myke Bison
    Oct 8, 2025
    1.0
    We just went through drive through a little bit ago.. and i did not appriciate how the customer service was. It was horrible. No body was behind me, and u feel rushed not only that you can hear the lady huffing and puffing underneath here breath over the intercom. This is by far the worse service iv had.. as soon as i get to window i notice the lady was a manager.. that tells me this place has no hope... wasnt greeted at window by her or the other window. Honestly i was so upset wit service that i went on to see reviews and i was like wow!!!! It makes sense how low there score was i wish i saw before i went.. and the food was good but im kinda worried now seeing the reviews of pryor peoples food. I was not a good experience.
  • JB
    Jamaal Busby
    Sep 28, 2025
    1.0
    Man listen……when I say TERRIBLE SERVICE, that’s an understatement……there was nobody at the front register to serve customers……receipts everywhere on the floor….. It wasn’t the fact that the crew saw people in the lobby and refused to come to the register, it wasn’t the fact that the grill cooks were all leaning watching their phones, it wasn’t even the terrible attitudes from the crew members to the managers, what pissed me off was the older women that walked out man because she was refused to be paid any attention and the group of little boys who were treated as they were invisible. Parklane is no better. I recommend this place to NOBODY

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2230 Decker Blvd, Columbia?

McDonald's at 2230 Decker Blvd is open daily from 5:00 AM to midnight.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM until midnight.