McDonald's

3.5
2661 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1729 Broad River Rd, Columbia, SC
29210, United States

Hours

Reviews

3.5
2,661 reviews
5 stars
954
4 stars
536
3 stars
501
2 stars
191
1 star
479

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported unprofessional and rude service from staff, with many experiences highlighting slow service and incorrect orders.

Food Quality

Numerous reviews mentioned issues with food quality, including incorrect orders, cold or overcooked items, and unsanitary conditions.

Management Issues

Several customers expressed dissatisfaction with management's handling of complaints and overall management practices, indicating a lack of training and oversight.

Cleanliness

Multiple reviews pointed out unsanitary conditions in both the dining area and restrooms, raising concerns about hygiene.

Inconsistent Experience

While some customers had positive experiences with friendly service and fresh food, these were overshadowed by a significant number of negative reviews detailing poor service and food quality.
  • MM
    Matt Mccoy
    Nov 7, 2025
    1.0
    Waited over 20mins just for my order to be wrong do not come to this location it's garbage place is nasty won't be back
  • LM
    Laquianias Miller
    Nov 7, 2025
    1.0
    Horrible customer service. The employee made a mistake with my order and the manager approached me as if I took my own order and put it in wrong. All wanted was to get what I asked for…
  • JC
    James O. Campbell
    Oct 27, 2025
    1.0
    It seems like every time I go here, which is not that often, I always have a problem with my order. It's little silly simple mistakes that they would've caught if they weren't on their phones, or staring into space with their mouths open, day dreaming. I clearly place an order, have it repeated back to me, it's correct on the receipt, but somehow its wrong when I get it. Clearly this lets me know that somebody can't read. If you know you are managing people that can't read, then you should double check to make sure orders are correct when bagging. On the contrary here comes the manager and her wig, digging her hands in the bag with her long disgusting fingernails asking.."what did you order?"....Nobody wants someone with 10 inch nails sticking their hands inside their bag, with their fries exposed. That's real germ-y! I give this place and the remedial workers a zero. No matter how last minute, just skip this place.
  • GD
    Gia Davis
    Oct 25, 2025
    1.0
    If I could give a zero I would, it’s young kids who work here that would rather gake care of they friends that work here instead of the customers! Super unprofessional, I won’t be coming back and will let everyone know of the unprofessionalism!
  • BK
    Becca K
    Oct 22, 2025
    5.0
    I hate if I misspell but Deidre, if that's spelled correctly (if not may she still get her kudos, she looked worried when I asked for her name), was exceptional in her customer service and execution in making sure her customers were tended to and promptly. She was fast and efficient and very friendly and courteous. Even though it was the hustle and bustle of dinner time she made every step to make sure everybody was attended to that came in to pick up orders, or whoever came to the counter. Thank you for your great customer service.

Frequently Asked Questions About McDonald's

What are the McDonald's weekday hours for in-store dining and drive-thru?

McDonald's is open from 5:00 AM to 4:00 AM for in-store dining and has drive-thru service from 5:00 AM to 4:00 AM, Monday through Friday.

What delivery services does McDonald's at 1729 Broad River Rd offer?

They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.