Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported unprofessional and rude service from staff, with many experiences highlighting slow service and incorrect orders.
Food Quality
Numerous reviews mentioned issues with food quality, including incorrect orders, cold or overcooked items, and unsanitary conditions.
Management Issues
Several customers expressed dissatisfaction with management's handling of complaints and overall management practices, indicating a lack of training and oversight.
Cleanliness
Multiple reviews pointed out unsanitary conditions in both the dining area and restrooms, raising concerns about hygiene.
Inconsistent Experience
While some customers had positive experiences with friendly service and fresh food, these were overshadowed by a significant number of negative reviews detailing poor service and food quality.
MM
Matt Mccoy
Nov 7, 2025
1.0
Waited over 20mins just for my order to be wrong do not come to this location it's garbage place is nasty won't be back
LM
Laquianias Miller
Nov 7, 2025
1.0
Horrible customer service. The employee made a mistake with my order and the manager approached me as if I took my own order and put it in wrong. All wanted was to get what I asked for…
JC
James O. Campbell
Oct 27, 2025
1.0
It seems like every time I go here, which is not that often, I always have a problem with my order. It's little silly simple mistakes that they would've caught if they weren't on their phones, or staring into space with their mouths open, day dreaming. I clearly place an order, have it repeated back to me, it's correct on the receipt, but somehow its wrong when I get it. Clearly this lets me know that somebody can't read. If you know you are managing people that can't read, then you should double check to make sure orders are correct when bagging. On the contrary here comes the manager and her wig, digging her hands in the bag with her long disgusting fingernails asking.."what did you order?"....Nobody wants someone with 10 inch nails sticking their hands inside their bag, with their fries exposed. That's real germ-y! I give this place and the remedial workers a zero. No matter how last minute, just skip this place.
GD
Gia Davis
Oct 25, 2025
1.0
If I could give a zero I would, it’s young kids who work here that would rather gake care of they friends that work here instead of the customers! Super unprofessional, I won’t be coming back and will let everyone know of the unprofessionalism!
BK
Becca K
Oct 22, 2025
5.0
I hate if I misspell but Deidre, if that's spelled correctly (if not may she still get her kudos, she looked worried when I asked for her name), was exceptional in her customer service and execution in making sure her customers were tended to and promptly. She was fast and efficient and very friendly and courteous. Even though it was the hustle and bustle of dinner time she made every step to make sure everybody was attended to that came in to pick up orders, or whoever came to the counter. Thank you for your great customer service.
What are the McDonald's weekday hours for in-store dining and drive-thru?
McDonald's is open from 5:00 AM to 4:00 AM for in-store dining and has drive-thru service from 5:00 AM to 4:00 AM, Monday through Friday.
What delivery services does McDonald's at 1729 Broad River Rd offer?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order McDonald's food online or via app?
You can order through their delivery URL or download the McDonald's App from the Apple App Store or Google Play Store using the provided links.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available from 5:00 AM to 4:00 AM every day.
Where is this McDonald's located?
It is located at 1729 Broad River Rd, Columbia, SC 29210, United States.
What nearby shopping options can I visit after dining at McDonald's?
You might want to check out GB Shoe Warehouse, GB Shoes, and Far Above Rubies Ladies Boutique for shopping nearby.
Are there any nearby entertainment options near McDonald's?
Nearby entertainment options include GameStop and Dutch Square - GameStop for gaming and arcade activities.
What nearby automotive services are available around McDonald's?
You can find Precision Tune Auto Care and Pep Boys nearby for automotive repair and maintenance.
What other dining options are near McDonald's at 1729 Broad River Rd?
Nearby dining options include Atlantic Seafood Restaurant, Chicki's Wings Columbia, Wings House, Lizard's Thicket, and Nick's for a variety of cuisines.