Location.com logo
Brand Certified

McDonald's

3.5
(2688 reviews)

Business Details

1729 Broad River Rd, Columbia, SC
29210, United States
(803) 772-8798
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1729 Broad River Rd, Columbia, SC
29210, United States

Hours

Reviews

3.5
2,688 reviews
5 stars
965
4 stars
537
3 stars
503
2 stars
192
1 star
491

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Customer Service

Mixed reviews on staff behavior; some customers reported rude interactions while others praised friendly service.

Wait Times

Many customers experienced long wait times, both in-store and at the drive-thru, often exceeding 20 minutes.

Food Quality

Inconsistent food quality reported, with issues such as cold or overcooked items and incorrect preparation.

Cleanliness

Concerns raised about cleanliness, including unsanitary conditions in the bathroom and food preparation areas.
  • JG
    Jason Gray
    4 days ago
    1.0
    Went to go get my normal frappe Took forever in the drive through. They were out of caramel and the frappe machine was down so they say third time ive heard that at this store. I use to work mcdonalds and evrey morning the frappe machine may of been messed up at 5 but by the time people were coming to get their coffee we fixed it ASAP.
  • ZZ
    z
    6 days ago
    1.0
    Lady at drive thru was very rude and unprofessional. Speaking to me while the window was closed. Didn’t greet me didn’t say have a good night. Just attitude. Said the frappe machine was down and has been down for months like we were supposed to know not to order it on the app??? Black hair, glasses, black nike zip up. Customer service needs to be better!!!!!!! Unfortunately, this is the closest location to my house but I will not be back. Edit : My husband has already contacted corporate.
  • MT
    mckenzie tindal
    Feb 14, 2026
    1.0
    Worst customer service ever. Sat in the drive through after not being able to go inside and no one ever took any orders. Saw plenty of employees inside the building yet no one was working.
  • NA
    NG WC (Ann)
    Jan 30, 2026
    1.0
    I asked for fresh fries they lied said just came out but cold smh there get mad for dumb stuff get out of c/s
  • JG
    J Green
    Jan 23, 2026
    2.0
    The issue at this location is not occasional mistakes — it’s consistency. Nearly 1 out of every 3 visits, something goes wrong. Waiting 30 minutes for a coffee and still not receiving it, being argued with about ingredients, and hearing dismissive comments from staff is not acceptable customer service. I left without the coffee I paid for in the app. This is at least the 3rd-4th time. I contacted corporate hoping the larger issue would be addressed, but the response missed the point entirely. This location needs better training and accountability.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: