McDonald's

3.0
1758 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2015 Bluff Road, Columbia, SC
29201, United States

Hours

Reviews

3.0
1,758 reviews
5 stars
466
4 stars
282
3 stars
288
2 stars
148
1 star
574

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, with many expressing frustration over slow service.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff and management, contributing to a negative customer experience.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor food quality, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty soda machines and overall lack of cleanliness in the restaurant.

Management Issues

Customers noted a lack of effective management, with complaints about understaffing, poor employee training, and unresponsive management.
  • TG
    Troy G
    4 days ago
    1.0
    I spent 16 minutes in the drive thru to get a oatmeal. I ordered and paid for online. Got to the window and was given the wrong receipt. The oatmeal was not prepared correctly the cashier pulled me so she could get the cranberries and raisins and came back and gave me a bag with two apples she never acknowledged that they didn't have any raisins.
  • BD
    Bryan Dunn
    4 days ago
    1.0
    ⭐ 0 Star Review McDonald’s – 2015 Bluff Rd, Columbia, SC 29201 Order #813 | November 19th, 2025 | 9:45 PM – 10:30 PM This was by far the worst McDonald’s experience I’ve had in my life. I waited over 30 minutes for a simple order—at a fast food restaurant. The timing at this location is completely out of control. When I finally got my food at 10:30 PM, it was nasty, poorly made, and incomplete. It was as if nobody cared at all about what they were handing customers. But the worst part was the fountain drink. The smell coming from the drink machine was foul—a strong, musty, spoiled, almost rotten odor that made the drink completely undrinkable. It honestly smelled like the tank hasn’t been cleaned in ages. The aftertaste was so bad I had to immediately throw it away. For a major chain like McDonald’s to let a drink system get to that point is disturbing. It’s a clear sign of poor cleaning practices and lack of basic maintenance. Between the unacceptable wait time, the sloppy and incomplete order, and the disgusting smell and taste from the drink machine, this location seriously needs new management or a full reset. I will not be returning
  • JT
    James Thompson
    Nov 7, 2025
    2.0
    Food not always fresh. Servive and atmosphere is horrible. There's no way they should be fast food as long as they have people waiting just to give a mobile order code
  • DS
    Dee Skirvin
    Oct 26, 2025
    1.0
    50 minutes!!!!! And they take the orders off the board so their time don't show how long customers really been waiting. I asked them to fill my smoothie cup up since I paid for it and he said "that's what the machine does, we can't fill it up" and they act like all the customers been waiting nearly an hour dont have the right to be upset. They didn't even start on my order til I told them to bring the manager up to give me a refund. He wouldn't give me a refund, just said "we're waiting on nuggets"
  • MN
    Min Nie
    Oct 18, 2025
    1.0
    10/08/2025 02:29 PM By far this is the worst McDonald's I’ve ever been to. If you are really looking to have a decent interaction with decent people, that’s the first place you should avoid being at on any good day. I went to order a McDouble and there were multiple other people in line. The manager was just walking around and not really trying to help anyone. There are self help registers available so people started turning to those. Some just waited until someone shows up to take their order. One of them looked confused and wasn’t sure if someone will come take their order or not so they asked the guy who was cleaning the floor. He smiled and said it’s his first day he wasn’t sure how this works. But as a decent human being that we should encourage having more people like him in our society, he tried to ask the “manager” if someone will go help those people. She actually finally came to the register to help that person and the first thing she decided to do was to yell aggressively at that poor kid who was just trying to help. She told him next time not to go look for someone to help until they come out on their own. That’s how positive and helpful she was. This kind of people may not sound like a huge issue to a big corporation, but if you think about it deeply, that’s why McDonald's out of all other places have the reputation it has now. If you don’t start hiring people who have some kind of social skills, just with the basic amount of decency to say hi hello and thank you and sound more welcoming, no one will bother coming to this hostile environment to ruin their day. Correction, 0 stars.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2015 Bluff Road, Columbia, SC?

McDonald's is open every day from 6:00 AM to midnight.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 6:00 AM to midnight.