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McDonald's

3.2
(3250 reviews)

Business Details

1024 Elmwood Ave, Columbia, SC
29201, United States
(803) 799-9523
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1024 Elmwood Ave, Columbia, SC
29201, United States

Hours

Reviews

3.2
3,250 reviews
5 stars
976
4 stars
569
3 stars
584
2 stars
310
1 star
811

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times in both the drive-thru and dining areas, often with no communication from staff.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables, restrooms, and overall lack of cleanliness in the restaurant.

Customer Service

Feedback indicated a pattern of rude and unprofessional behavior from staff, with several customers feeling ignored or mistreated during their visits.

Food Quality

Customers expressed dissatisfaction with the food quality, mentioning cold, poorly prepared items and incorrect orders.

Safety Concerns

Several reviews noted the presence of homeless individuals around the location, creating an uncomfortable atmosphere for customers.
  • KK
    Khy
    2 days ago
    1.0
    food is good, wait time is insane and there’s always homeless people walking around begging for money and sleeping inside the building which i deem as unsanitary.
  • DS
    Danielle M. Shealy
    Feb 15, 2026
    1.0
    I sat trapped in the drive-through for 30+ minutes (I was at the speaker with a mobile order. There were cars at the carryout window and payment window.). No movement at all, no one on the speaker explaining there was an issue, and when I was able to pull up to the window, the employee walked away. This was at 6:00 on a Saturday. Cars in the other lane were able to back out and leave, but I could only pull forward. Horrible, horrible customer service.
  • MM
    Melissa
    Feb 9, 2026
    1.0
    Went through drive thru and ordered two meals: McCrispy chicken Meal and Quarter Pounder with Cheese Meal. Husband bun turned upside down with mayonnaise and tomato on top, my burger was raw and fries salty. Went back through drive thru and told manager. She seemed emotionless. Made food over, however. Went inside made an incident report to only find out the next day she gave me an Employee Incident Report. She knew I was not and employee. Made a complaint on there official website and customer service about food and her giving me an Employee Incident Report.
  • AP
    Adam Pitts
    Feb 7, 2026
    1.0
    Ordered inside 10 minutes prior to closing and they waited till they closed inside to say “On God I Ain’t givin you no food the lobby closed get up on out of here or I’ll call the cops” and ignored us till we left 🙂
  • AJ
    Ajee Jimenez
    Feb 5, 2026
    1.0
    Horrible! It’s Thursday February 5th 2026 10 pm and these two woman are beyond slow. I sat 40 minutes for cold food that wasn’t right or even had condiments on them. SMH never going to Mc Donald’s again!

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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