Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times in both the drive-thru and inside the restaurant, with many stating it took over 20 minutes to receive their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback on customer service was mixed; while some praised individual employees for their friendliness, many others criticized the overall attitude and efficiency of the staff.
Food Quality
While some customers enjoyed the food, there were complaints about freshness and incorrect preparation, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the restrooms, which detracted from the overall experience.
AL
Alicia Lambert
1 day ago
5.0
Felisha and shatera are both wonderful. Stellar customer service. After having an issue they made sure to apologize and made sure I was okay before leaving the store. This is what customer service is all about.
SW
Sabrina WM
2 days ago
5.0
Fast service and hot food.
JJ
jwcoop27
2 days ago
5.0
Super clean, friendly team and food was good!
KB
karen Black
Oct 26, 2025
1.0
I'm here at seven thirty p m on a sunday night.Had to wait twenty five minutes in a drive through that I did.Or order on the app. This place is totally ridiculous.You should know when your busy times are. Y'all got to do better
LH
Lakeshe Hall
Oct 25, 2025
1.0
Food is never fresh and they never have mocha frappe you have to sit in the line for 30 minutes at the speaker before they answer at night. The machine stays down what you drinking