Speed of Service
Many customers expressed frustration with slow service, often waiting excessively long for their orders, which contradicts the brand's 'freaky fast' reputation.
Customer Service
Mixed reviews on customer service; while some praised friendly staff, others reported rude interactions and poor handling of complaints.
Food Quality
Food quality received positive remarks for freshness and taste, but there were complaints about portion sizes and incorrect orders.
Cleanliness
Several customers noted that the store was clean and well-maintained, contributing positively to their experience.
Pricing Issues
Customers felt that prices were high relative to portion sizes and quality, leading to dissatisfaction with value for money.