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Dunkin'

3.1
(321 reviews)

Business Details

(803) 834-5238
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbia, SC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7338A Garners Ferry Rd, Columbia, SC
29209, United States

Hours

Reviews

3.1
321 reviews
5 stars
119
4 stars
46
3 stars
20
2 stars
25
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being inattentive, rude, and unprofessional.

Food Quality

Customers frequently reported stale or poorly prepared food items, including donuts and sandwiches.

Long Wait Times

Many customers experienced excessively long wait times for both drive-thru and in-store orders.

Staffing Issues

Several reviews mentioned understaffing, leading to slow service and a lack of attention to customer needs.

Mixed Experiences

While some customers praised friendly staff and good coffee, these positive experiences were overshadowed by the overall negative feedback.
  • JW
    Jenna Williams
    Feb 5, 2026
    1.0
    Trash in parking lot. I let them know and they didn't care. They went to the door and looked out and went back inside.
  • MD
    Megan Dixon
    Jan 13, 2026
    1.0
    This is the worst service I have ever received at this location. When I went inside this Dunkin's to pick up my online order, I was not greeted nor was I acknowledged by any team member. A team member even proceeded to take another customer's order that came in the after I had. I had to tell the team member that I was next. She then tells me oh we'll be right with you and proceeded to take the customer's order that came after I did. Another team member stepped in and stated I will get your order ready. All of your team members should be properly trained in customer service skills and understand how to treat people fairly. I have been coming to this location for a while but after this experience, I will not be back.
  • GS
    GOCC SC
    Dec 10, 2025
    5.0
    They get backed up at the drive thru, but they are always pleasant and smiling.
  • HC
    Heather Crawford
    Dec 5, 2025
    5.0
    Stopped for coffee and ended up spreading some holiday cheer. I looked into this and 100% hours towards the pups. Good job Dunkin'!
  • NB
    Niya Bell
    Nov 22, 2025
    1.0
    I placed a mobile order expecting to be able to get it right in the drive thru, and it literally took 15 minutes for me to get my order. That’s unacceptable.

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Columbia, SC?

Dunkin' in Columbia, SC is open Monday to Friday from 5:00 AM to 8:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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