Chipotle Mexican Grill

Reviews

• MB

  Mary Blevins

  5 days ago
  3.0
  I placed a mobile order this evening and selected drive-through pickup. I arrived a little later than the scheduled time, and there were three cars in front of me. Unfortunately, I waited about 20 minutes and the line never moved at all. Since the app did not allow me to cancel the order or request a refund, I eventually went inside to check on it. The restaurant was not unusually crowded, and staff were working normally. After I gave my name, a staff member simply pulled my bag from the pickup shelf. This is not the first time this has happened at this location. I completely understand that things can get busy, but it would have been helpful if someone had placed a sign at the drive-through window directing mobile orders to come inside instead of allowing customers to wait in line with no movement.
• KC

  Kierra Conner

  Mar 4, 2026
  5.0
  Customer service 👌🏾
• AY

  Abigail Yoder

  Mar 2, 2026
  1.0
  NO sense of urgency in this place. The line will be 30 people deep and workers will be standing there on their phones moving slow. There is constantly 10-15 people waiting on their pickup orders that were promised at that time or up to an hour beforehand and nothing is ever prepared or made. They ignore the pickup people and continue working on walk in orders. Highly understaffed and slow moving. No one is willing to help or work. So unprofessional.
• JB

  Jennifer Brooks

  Feb 26, 2026
  1.0
  They are always understaffed and move slow. Employees do not move with a sense of urgency whatsoever. Their line is always dirty and there is almost always a wait.
• CW

  Chance Williams

  Feb 4, 2026
  1.0
  Standing in line waiting on an ingredient which is available on the drive thru side. They won’t serve that on the walk in side because app customers have already paid. This was rudely stated after I watched the employee serve the ingredient from the drive thru side to the person in front of me in line, and get yelled at for it. There are four of us in line waiting on chicken, and we can see that their drive thru is empty with no orders queued on screen. No attempt at apology has been made.. once chicken was available, the assembly line employee tended to pickup orders while others stood idle rather than helping the now six customers in line. Once my food was made, there was no offer of a discount, I was also charged twice because they didn’t think my card went through so I had to wait for the ride manager to come issue a refund. The food was good but that is expected from chipotle. I’ve had negative experiences at this location before but they were negligible and well handled. This is the most convenient location for me between work and home but I’ll do my best to avoid it in the future. With how expensive fast food has gotten, customer service should be rising, not declining.

Frequently Asked Questions About Chipotle Mexican Grill