Business Details
About
Mexican Restaurant
Chipotle Killian Rd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.8
594 reviews
5 stars
177
4 stars
75
3 stars
48
2 stars
53
1 star
241
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's dirty conditions, including filthy floors, messy tables, and unsanitary food preparation areas.
Customer Service
Many customers reported poor service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
Customers frequently mentioned inconsistent food quality, with complaints about undercooked ingredients and missing items.
Management Issues
Several reviews pointed to a lack of effective management, with complaints about staff behavior and overall disorganization.
Inconsistency
Frequent reports of being out of key menu items and inconsistent preparation of food items were noted.
- RHRj Hulburd3 days ago1.0Always having staffing issues. Placed an order online at around like 5:45 pm with a pick up of 6:10 pm, I probably pulled up around to this chipotle at 6:20ish. The line was going to the main road. Sat in line for over almost 20-25 minutes. This is like the 3rd time waiting for awhile. I will say just judging from looking inside from my truck, looked like only 2-3 employees in there. Most chipotle’s I’ve ordered from. I’ve seen at a minimum of 6 working. Someone also needs to teach whoever does the scheduling for this location on personal management. So instead of waiting cause I was like the 9th vehicle in line and the line si not move for 20-25 minutes I just pulled out of line. And went to Freddy’s next to chipotle and got something to eat from there instead. I would love a refund and I have no clue if the app would deal with that. I just feel bad for the employees the 2-3 of them I saw working with 30 plus people waiting inside and in the driver thru line for orders.
- BBBen BermanJan 5, 20261.00/5 – Absolutely Atrocious. Avoid at All Costs. This Chipotle on Killian Road in Columbia, SC is hands down one of the worst fast-food experiences I’ve ever had—and judging by the 2.8 rating with 500+ reviews, I’m clearly not alone. From the moment you walk in, it’s a disaster. Lines wrapping around the store with little to no staff actually working, employees moving at a glacial pace (or disappearing entirely), and zero sense of urgency or care. It feels completely unmanaged. The service is horrible, the cleanliness is unacceptable, and the food is constantly wrong. Orders are messed up regularly, ingredients are missing, portions are inconsistent, and no one seems to care when mistakes are pointed out. It’s like basic Chipotle standards don’t exist here. What’s most frustrating is that this has clearly been going on for a long time. With this many bad reviews, it’s obvious that corporate, headquarters, or the franchise owner needs to step in immediately. This location is an embarrassment to the Chipotle brand. At this point, it’s not even disappointing—it’s expected. Clearly, the owner or management does not care, and it shows in every aspect of this place. Hopefully someone with authority actually does something and turns this location around, because right now it’s absolutely unacceptable. Until then, do yourself a favor and go literally anywhere else.
- MMMegaBabyboo93Jan 4, 20263.0It has it's good days.. gotten a few awful food(had to throw it away), but they have had more good days than bad
- KCKurt CowanDec 23, 20251.0The dirtiest restaurant ever! Floors were disgusting, counters and tables needed serious attention. I reported to DEHEC.
- DMDaniil MKNov 29, 20255.0Honestly, if you just get food, you are fine. Sure they might not have something sometimes, but that’s ok. The staff is quite friendly. I got one burrito and 3 chicken tacos, everything was fine, just exactly other Chipotles
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 451 Killian Rd serve?
Chipotle Killian Rd is a fast-casual restaurant chain offering customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill on Killian Rd?
Chipotle Killian Rd is open every day from 10:45 AM to 11:00 PM.
How can I place an order at Chipotle Mexican Grill on Killian Rd?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill on Killian Rd have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and receive exclusive offers by signing up.
What is the address and contact number for Chipotle Mexican Grill on Killian Rd?
The address is 451 Killian Rd, Richland, Columbia, SC 29203. You can contact them at +1 803-753-4025 or via email at SC.4002.KillianRd@chipotle.com.
Where can I find more information or updates about Chipotle Mexican Grill on Killian Rd?
You can visit their website at https://www.chipotle.com, or follow them on social media platforms such as Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
What nearby restaurants can I visit along with Chipotle Mexican Grill on Killian Rd?
Nearby restaurants include Hardee's, Freddy's Frozen Custard & Steakburgers, Subway, Slim Chickens, Crazy Wings, and Starbucks — great options for a variety of casual dining experiences near Chipotle.
Are there any convenient nearby services close to Chipotle Mexican Grill on Killian Rd?
Yes, near Chipotle you can find essential services such as Valvoline Instant Oil Change for automotive needs, Charles Schwab bank, Sprint Store for electronics, and Killian Road Dental Care for medical services.
Can customers combine their visit to Chipotle with some local shopping or professional services?
Absolutely, alongside Chipotle you can visit Sams Fine Wine and Spirits for liquor, H&R Block for tax services, and several real estate agencies including Coldwell Banker Realty and Donna Price, Coldwell Banker Realty.
How does the nearby Killian Rd location facilitate visits to Chipotle Mexican Grill?
The location on Killian Rd is convenient as it's surrounded by various restaurants, auto services, retail stores, and professional offices, making it easy to grab a meal at Chipotle during errands or appointments in the area.