Chipotle Mexican Grill

Reviews

• MW

  Morgan Williams

  Mar 4, 2026
  1.0
  I ordered a chicken bowl. They gave me a bowl of guacamole. These aren’t smart people. Go somewhere else m.
• RF

  Ryan Fronczak

  Mar 3, 2026
  1.0
  Please never go to this chipotle. They have never had chicken or literally any food ever before. If you want to eat there, prepare to eat one scoop of a poorly sized portion of brown rice because they’ll be out of white rice. They might be able to give you stale chips if you’re lucky. I’m not sure what the workers do all day, and if you own this chipotle, please consider firing all of your staff and rehiring new staff, OR, just close the place down at this point because this is awful. I’m not sure how your rating is above a 1 star because this is the worst food establishment I’ve ever been to. Not even worst chipotle, worst food establishment.
• AM

  Archie Mack

  Mar 2, 2026
  1.0
  Worst-run Chipotle franchise in Columbia. How at 7:30 on a Sunday night do you resort to only fulfilling online orders??? No advance warning until you're right at the counter. The staff moved like molasses and despite plenty of personnel, the line moves slowly toward order fulfillment. They don't even cut the parking lot lights on at night. Spot needs stronger mgmt to make improvements and hold people accountable. Will likely not be going back soon. Other around town are far better
• KP

  keesah pelzer

  Feb 27, 2026
  1.0
  As soon as I walked in, there was a handwritten sign on the door that said “Out of cheese.” I should have taken that as my cue to turn around. The restaurant was not very clean. I understand it was right after the Friday lunch rush, and there were still scraps of food left in the pans, so I tried to give some grace. However, if your establishment is going to be messy and out of key items, the least you can do is make up for it with excellent customer service. The first young lady who scooped my rice was pleasant. Unfortunately, the second employee who took over had the nastiest attitude. I smiled and said hello, and she responded with a curt “WHAT ELSE?” without so much as a smile. She aggressively plopped my toppings into the bowl and slid it across the counter in a way that felt careless and disrespectful. I genuinely felt uncomfortable and almost bullied. Needless to say, I will not be returning to this location. It is important to hire employees who are personable and professional in both attitude and appearance. This restaurant is located near Fort Jackson, so many of your customers may be service members. Regardless, everyone who walks through your doors is spending their hard-earned money and deserves basic courtesy and respect. Terrible customer service!
• DD

  Darla Davenport-Powell

  Feb 13, 2026
  5.0
  The Forest Drive Chipotle team is exceptional! Unitee remembered my order perfectly after weeks away, and the entire crew - Kyleigh, Blake, Azeez, Danny, and Manager Glenn - work together seamlessly. Fresh food, generous portions, spotless store, and genuine hospitality. This is how it's done! Already reached out to Mr. Dunn to commend Glenn's leadership. 5 stars

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