Business Details
About
Mexican Restaurant
Chipotle Vista is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,356 reviews
5 stars
543
4 stars
273
3 stars
133
2 stars
97
1 star
310
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor service, and staff being overwhelmed, especially during busy hours.
Food Quality
Many reviews mentioned issues with food quality, including incorrect orders, lack of ingredients, and unsatisfactory portion sizes.
Cleanliness
The restaurant was often described as dirty, with unclean tables and trash, leading to a negative dining experience.
Management Concerns
Several customers expressed dissatisfaction with management's handling of staff and operations, indicating a need for better oversight and training.
- MKMinion Knight1 day ago1.0Unfortunately, this Chipotle was very disappointing and nowhere near the standard the brand used to represent. The overall customer service felt extremely robotic and disengaged. Employees appeared annoyed to be there, showed little to no communication, and did not make customers feel welcomed at all. The only time there seemed to be any interaction was when employees were speaking among themselves, which made the lack of customer engagement even more noticeable. Cleanliness was also a major issue. The dining area was not well maintained, tables were left dirty, and there was no visible effort to keep the seating area clean while customers were present. This created an uninviting environment and made the restaurant feel neglected. On top of that, the food quality was lacking. Portions and freshness were not what I’ve experienced at other Chipotle locations, and the overall presentation and care put into the food felt rushed and careless. Overall, this location has clearly declined in both service and quality. With poor customer service, cleanliness issues, and disappointing food, this experience did not meet expectations. I would not recommend this Chipotle and hope management takes these concerns seriously to improve the experience for future customers.
- JJJessica Johnson3 days ago5.0We came in for a late supper at 10 pm after a concert at colonial life arena. The employee working takeout (Andrea Blunt I think is what she said) offered great customer service and was happy to make the lemonade we wanted even though it was late. She was all around accommodating with no complaints about serving us with all we needed! Had to leave a positive note since I've been to a few chipotles where the employees had poor attitudes.
- APAlfredo PretelJan 5, 20261.0The place is so slow I spend 30 minutes on a line, the only person that was serving the food step out multiple times there were another 4 employees at the back but doing nothing to help to move the line 30 minutes for a fast food chain
- SGSydney GouaniDec 15, 20251.0Probably the worst chipotle I’ve been too and I’ve been to a couple across the country. The wait time is ridiculous. Def will not be coming to this location again
- IFIsaiah FernandezDec 8, 20251.0All multiple occasions in the middle of the day will only take mobile orders when nothing is wrong with the facility and with the proper amount of staff.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 619 Gervais St, Columbia?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at the Vista location offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services at the Vista location.
Where exactly is Chipotle Mexican Grill located in Columbia, SC?
The restaurant is located at 619 Gervais St, Richland, Columbia, SC 29201 inside Magnolia Mall.
Can I order online for Chipotle Vista and are there any apps available for ordering?
Yes, you can order online through the Chipotle website or app. The Chipotle app is available on the Apple App Store and supports quick ordering.
What kind of food does Chipotle Mexican Grill serve at the Vista location?
Chipotle serves customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Vista accept credit cards and offer catering services?
Yes, Chipotle Vista accepts credit cards and provides catering services among other offerings like gift cards and online orders.
What is the contact email and phone number for Chipotle Mexican Grill in Columbia?
You can contact them via email at sc.1963.Vista@chipotle.com or by phone at +1 803-223-7801.
Are there any nearby bike shops or motorcycle dealers close to the Chipotle Vista location?
Yes, Capital City Cycles, a motorcycle dealer and bicycle shop, is located nearby which might be convenient for customers arriving by bike or motorcycle.
What salons or beauty spas are near Chipotle Mexican Grill at 619 Gervais St?
Nearby beauty and spa options include Em Nails & Spa, Metropolis Salon, OCCO skin studio, OCCO Luxury Spa, Columbia's the Salon, Mojo City Salon, Salon 611, Jill Jones Fab Hair, and Lavish Salon & Extension Bar, offering a variety of styling and beauty services.
Are there any notable nearby restaurants or bars where customers can visit before or after dining at Chipotle Vista?
Yes, Gervais & Vine, a tapas and wine bar, Twin Peaks Restaurants serving American fare, and M Grille, an Asian restaurant, are close by for additional dining options.