Chipotle Mexican Grill

Reviews

• CB

  Capers Beach

  5 days ago
  1.0
  I’m sure the Gervais Street Chipotle will be a place people can trust. People will have the confidence to approach this establishment knowing they can order in person, have all of their favorite chipotle items available, pay with cash or card, use the facilities, sit down at a clean table, and place their trash in a trash can that’s not overflowing. The Gervais street Chipotle seldom possesses any of those qualities, but I’m quite hopeful that they will get there one day! I don’t know what they are paying this locations managers- but I propose they get paid double their wage to never work in the food industry again. God bless you all fr
• CR

  Chris Roman

  Mar 5, 2026
  1.0
  I’ve been to the Chipotle on Gervais St. in Columbia multiple times, and unfortunately the only thing that seems guaranteed and consistent is poor, slow service. Every visit feels like a long wait, even when the store isn’t particularly busy. The line moves at a crawl, and it often seems like there’s little urgency from the staff to keep things moving. What makes the experience worse is that when you ask simple questions about your order, and the staff frequently respond with an attitude instead of helpful customer service. It creates an uncomfortable atmosphere and makes you feel like you’re inconveniencing them just by ordering. Chipotle is usually known for quick, efficient service, but this location consistently misses the mark. I hope management takes a closer look at the customer experience here, because the food can be good but the service makes it hard to want to come back.
• RF

  Ryan Fronczak

  Mar 3, 2026
  1.0
  Please never go to this chipotle. They have never had chicken or literally any food ever before. If you want to eat there, prepare to eat one scoop of a poorly sized portion of brown rice because they’ll be out of white rice. They might be able to give you stale chips if you’re lucky. I’m not sure what the workers do all day, and if you own this chipotle, please consider firing all of your staff and rehiring new staff, OR, just close the place down at this point because this is awful. I’m not sure how your rating is above a 1 star because this is the worst food establishment I’ve ever been to. Not even worst chipotle, worst food establishment.
• JJ

  JAT

  Feb 22, 2026
  1.0
  If i could leave zero stars I would. I’m honestly really disappointed with my experience at Chipotle. The restaurant was visibly dirty — tables weren’t wiped down, the floors looked like they hadn’t been swept in hours, and the overall environment just felt unsanitary. On top of that, the portions were extremely small. I paid full + double price and barely received half a scoop of rice and protein. When I asked for more each time the staff seemed annoyed instead of helpful. The customer service was unprofessional and lacked basic courtesy. No greeting, no eye contact, and overall just an unpleasant attitude. For the prices they charge, this location needs to seriously improve cleanliness, portion consistency, and professionalism. I won’t be returning anytime soon.
• KE

  KCPC English

  Feb 11, 2026
  1.0
  I've never been to Chipotle before, but I decided to try it after seeing a TV commercial. After this one visit, I will never go back to Chipotle again. Honestly, this single bad experience has completely ruined my view of the entire Chipotle chain. I walked in around 1:00 p.m. There were already 5 or 6 people in line, so I thought the place must be really good if people were willing to wait. I didn't mind waiting my turn at all. When it was finally my turn, I politely told the first worker, "I've never been here before, and I might be a little slow." She didn't say a single word - she just stared at my face as if saying "So?". While waiting in line, I watched how other customers ordered and learned, so I asked for a bowl with brown rice, beans, and extra grilled vegetables. She gave me a look when I aske for extra vegetable, though, but she slid my bowl toward the vegetable section anyway. At the next station, I asked the second worker, "Is that tomato or maybe pico?" She completely ignored my question and just dumped it onto my bowl. I quietly told myself, "Okay, maybe I need to try it anyway!" and let it go - I was still okay at that point. Next, I asked for lettuce. I noticed a little cup of red sauce and asked, "Is that hot sauce?" I never said I wanted it - I was only asking what it was. Once again, no answer. Instead, she grabbed one, tossed it next to my bowl, and walked away to help someone else without saying a word. Then I reached the cashier. She asked if I needed anything else and said, "To go or here?" I said no, so she rang it up. I took out my credit card to pay for it but she never once told me where the payment terminal was and had to look around the counter, trying to figure out for myself where I could swipe or insert it. It's not easy to spot those things when you're in an unfamiliar place, and yet the cashier offered zero help or directions. At that moment, I thought to myself, "This company must be hiring people who have serious trouble speaking or communicating with customers. Pretty pathetic!" When I got back to the office and opened my food, I checked the receipt and noticed a $1.00 charge for hot sauce. I never asked for it - I only asked what it was - and yet they added it to my order and charged me anyway. It's not really about the $1.00 charge itself; it's about the principle. If anyone had simply said, "That's hot sauce and it's $1 extra - do you want it?" I would have been more than happy to pay and try it. But no one bothered to ask at all. I can't stop thinking about this: If this is how Chipotle trains its employees, I don't want to spend even a penny there again. The food itself wasn't anything special either. It's definitely not worth putting up with such rude, unfriendly, and uncaring service. On a scale of 1 to 10 (with 10 being the best and 1 being the worst), I would give this experience a -1. That's how disappointed and unhappy I was with the service.