Chipotle Harbison Blvd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Customers reported inconsistent food quality, including undercooked rice, small portions, and missing ingredients.
Cleanliness
The location was frequently described as dirty, with unclean tables and unsanitary conditions.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and discrepancies between online and in-person orders.
Value for Money
Several reviews mentioned that the food was overpriced for the portion sizes and quality received.
LR
Lily Ridgell
Jan 3, 2026
1.0
The blonde lady at the cash register was very very rude and seemed so annoyed when I asked for drinks and chips. I think it doesn’t matter what kind of day you’re having you shouldn’t be rude to customers.
VC
Valentina Coloń
Dec 30, 2025
1.0
It's nighttime. You're hungry. You're craving Chipotle. Happily, you drive to chipotle and place your order. Your bowl looks tasty and desirable. You drive home, fork in hand and ready to dive in — expecting it to taste as good as it looks. Wrong! Your white rice is heavily undercooked. It takes like rice- except it never met the pot. Furiously, you drive back to chipotle because this is way too expensive to eat this and act like chewing gravel was part of the experience. Fortunately for you, there is a nice guy at the counter who happily fixes your issue. He remakes your bowl with brown rice. You get home excited to eat again— only for your appetite to be ruined. What a story. Except, it wasn’t just a story— it was my life. Chipotle last night served about 20 people (including me) with undercooked rice last night and i could not help but write this review in disappointment. Side note: if you’re thinking about ordering chipotle online make sure you go in person because they WILL give you smaller portions online. Happy Holidays.
TT
Ty T
Dec 27, 2025
1.0
I went tonight and I have hit my limit with this location the staff is rude and act as if expecting them to do there job is a crime the hostility I experienced tonight has topped the previous disrespect I received at this location the amount of money you pay for Chipotle should not have you feeling cheated once you receive the food the staff acts as if YOU paying for double protein comes out their pockets and only giving a half portion but charging for a whole smh this is unacceptable than rolling my burrito with an attitude and speaking to me with hostility is unacceptable
JD
James D
Dec 23, 2025
2.0
I come to this location a lot, maybe too much. Most of the time I get a really good bowl. But tonight (12/22 @ 6:20PM) when I went in and ordered a half chicken half steak bowl, the employee gave me a pretty skimped portion. This alone really isn’t the end of the world, and wouldn’t be review worthy. But as I got to the cold side of the Chipotle line, the worker who made my bowl’s friend came in. He greeted her “guuuuuurllll” Then proceeded to make her the biggest bowl I think I’ve ever seen. I had to ask for more rice 3 times, and got skimped on meat. Meanwhile, her entire bottom of the bowl was full, and he gave her three servings of Carne Asada to the point where the customer was telling him that’s enough. And she didn’t order double!!!
I’m OK if the portions vary from time to time, you’re not gonna get a perfect serving using a spoon and your eyes. But blatant favoritism and skimping just aren’t cool. Really made me want to not come back.
DD
Dango Dave
Dec 14, 2025
1.0
Will not be back to this location and highly recommend you avoid it. Horrible customer service. Every worker behind the glass had an attitude and a sour look on their face. It was obvious no one wanted to be there. When you point at anything to add to your order, you’re told to “not touch the glass, it’s company policy.” Not to mention adding anything to your order is served in the smallest amount possible unless it’s guac. They overload your order with guac to the point where you don’t taste anything else.
Obviously this is a reoccurring problem for this location based off of other reviews. It’s too bad whoever the manager is doesn’t do anything about it. This place would make tons of money because of its location.
I can’t wait to get a generic AI message from the “owner” about how sorry they are about my experience. If that response was genuine, this location wouldn’t be having the same problem month over month!