Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently reported issues with food quality, including overcooked, burnt, or cold items, and missing ingredients.
Service Speed
Many reviews highlighted extremely slow service, particularly in the drive-thru, with long wait times reported consistently.
Customer Service
Customer service was often described as rude or unhelpful, with several instances of staff displaying poor attitudes.
Order Accuracy
Numerous customers experienced problems with incorrect orders, missing items, and items being unavailable.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.
GB
George Burn
4 days ago
5.0
My Grandson bought Me breakfast for My Birthday and it was so special to Me ❣️
CB
Christopher Baker
Jan 4, 2026
1.0
Ordered two meals from Bojangles through drive-through on 4/3, chicken was cold and dry, french fries were cold and soft, had no large cups, had no so-called legendary, sweet tea, no apologies. No nothing. People were rude. Will never come here again. How the hell do they not have sweet tea, or fresh food at 7 o’clock in the evening? Go to another Bojangles that aren’t inept at making fried chicken
CC
cam
Dec 19, 2025
1.0
This Bojangles somehow manages to fail on every level, every single time.
First off, they never have tomatoes, lettuce, or pickles. How does a place that sells sandwiches just… not stock basic toppings? My sandwich was plain, dry, and completely lifeless.
The chicken was way overcooked, tough, dry, and miserable to eat. The bread was burnt and hard, not toasted, not crispy—just straight-up charred. The whole thing tasted like it had been sitting around far too long.
And somehow, the service is just as bad as the food. They are painfully slow. I’ve made mobile orders multiple times, hours before arriving, and every single time I still had to wait 15–20 minutes. What’s the point of ordering ahead if nothing is actually ready? Standing there watching the clock tick after pre-ordering is beyond frustrating.
So let’s recap:
No tomatoes, lettuce, or pickles ❌
Overcooked chicken ❌
Burnt, rock-hard bread ❌
Extremely slow service ❌
Mobile orders ignored ❌
This wasn’t just a bad visit...it’s a pattern. One of the worst fast-food experiences I’ve had, and I won’t be back unless something seriously changes.
SO
Sonya O
Dec 4, 2025
5.0
I want to share my excellent experience with Precious, the Night Supervisor at Bojangles. Precious was incredibly helpful, caring, and attentive to every customer who walked in. She made sure we had a great experience from the moment we arrived in the drive-thru, and her friendly personality truly stood out.
Precious was open to any feedback we offered and handled everything with professionalism and a big, welcoming smile. She is clearly a people person who genuinely cares about both the business and the customers she serves.
She is a true asset to Bojangles, and I can easily see her moving up the ladder within the company. Because of her great customer service, this is definitely a place I would refer anyone to visit. Thank you, Precious, for making our visit so enjoyable!
MS
Michael Sopala
Nov 25, 2025
1.0
Every time I visit this location, something is always missing from my order. Today, I was the only car in the drive-thru, yet my biscuit was left out of the combo, I didn’t receive a straw for my drink, and when ordering a 3-piece tender combo, I only received two pieces. This has been a repeated issue, and the customer service has not improved despite the excuses given. I hope that on my next visit my order will finally be accurate, but at this point the experience has consistently been disappointing.
What are the regular dining hours at Bojangles on Broad River Road in Columbia, SC?
Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does the Bojangles location at 7339 Broad River Road offer drive-through service?
Yes, Bojangles offers drive-through service daily, open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and extended until 11:00 PM on Friday and Saturday, with Sunday starting at 6:00 AM.
What type of food can I expect at Bojangles in Columbia, SC?
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin’s for breakfast, lunch, and dinner.
Can I order Bojangles food online or via an app?
Yes, you can order through the Bojangles app available on both Apple App Store and Google Play, or online at their official ordering website.
What payment methods are accepted at Bojangles on Broad River Road?
Bojangles accepts cash, Mastercard, Visa, and travelers checks as payment options.
Does this Bojangles location cater events or provide family meal options?
Yes, Bojangles offers catering services and family meal options with a variety of menu items for everyone.
Is Bojangles accessible for people with disabilities?
Yes, the location has wheelchair accessible entrances and parking, as well as restrooms available.
Are there any nearby popular places where I could visit before or after dining at Bojangles?
You can visit Food Lion, a nearby supermarket and bakery, or enjoy some bubble tea and smoothies at Mingalar Eatery nearby.
If I need banking services near Bojangles on Broad River Road, where can I go?
Nearby you will find AllSouth Federal Credit Union and Wells Fargo ATM for your banking and ATM needs.
Are there transportation services near Bojangles that customers can use?
Yes, Go Green Cab taxi service operates nearby, offering convenient transportation options for customers visiting Bojangles.