Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
While many customers enjoyed the food, there were numerous complaints about cold, dry, or improperly cooked items, including raw chicken and cold fries.
Customer Service
Customer service was frequently criticized, with reports of rude staff, poor communication, and long wait times. Some customers noted a lack of empathy and professionalism from the management.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to frustration among customers.
Cleanliness
There were multiple mentions of unsanitary conditions, particularly in the bathrooms and drink stations, which detracted from the overall dining experience.
Service Speed
Customers experienced inconsistent service speed, with some reporting long wait times for food and others noting quick service.
DM
Dre'Quez McFadden
6 days ago
2.0
I went and got breakfast there this morning and was completely rushed. I ordered a biscuit and gravy and they cashed me out, gave me the food and when I checked it, one of the biscuits only had a drop of gravy on it. Then I asked them to give me the regular amount, I agreed to even pay extra but they began with it would be $1 then the manager came after they changed it to $3 because “my order was already cashed out” its not my fault that it was cashed out nor is it my fault that there wasn’t any gravy on my order. It’s like they were trying to save it so when I talked to manager Olivia she was snappy with an attitude. She not only snatch the bag but when I asked for a refund, she cut me off with “have a good day” when giving me my money back. Terrible attitude and customer service. The female at the window before the manager came over was sweeter but this is the first time I had an issue like this at any bojangles
HH
Heather
Nov 17, 2025
1.0
If I could give the store a negative review I would I walked in I used the restroom I was there to pick up two orders for doordash before I could even finish my business store manager was banging on the stall door telling me that I needed to leave the store. I was startled I was confused and extremely embarrassed she never gave me a reason in fact she refused to I insisted she must have the wrong person that she's mistaken me for someone else, I asked her if she even knew who I was, what was my name if she knew who I was to be demanding I leave the store she then threatens to call the police, 911 already pulled up on her phone, I washed my hands and then noticed there were four other people standing in the doorway I think one of them was a man I can only imagine how the woman in the stall next to me must have been feeling for me having them bang on the door demanding I leave the store immediately being that this was my very first trip inside the store possibly to the store ever I couldn't believe what was happening she told me if I had a problem with it the district manager would be there the next morning I was unable to pick up my doordash orders. I contacted doordash and they apologized profusely I guess they contacted the store as well but also could not tell me anything regarding why she kicked me out they gave me half pay for my deliveries and send me to my next deliveries I will be going to speak with the district manager to inform him of the extreme humiliation that I was put under and to demand an explanation. I also want that stops manager removed from authority position. She has no justified cause to entire the restroom and in mid pee banging on the stall door . I've never been more mortified and humiliated in my life. I left the store shaking in my skin. I almost couldn't dial doordash. As I say I'm the parking lot trying to collect myself and tell what happened to door dash, people were coming out and every single one started at me making eye contact giving me a look like I had just done the most terrible things. I have no idea what that woman was saying about me or claiming I did but it was apparent everyone in there knew and I was oblivious. My face was beat red I couldn't stop shaking I have never in my life been treated so horribly and with no explanation. Before I left I looked around and on the kitchen to see if maybe I know someone there maybe someone that didn't care for me not there was no one only strangers. I have no idea why that woman thought it was ok to invade my privacy while I'm the stall no less of three bathroom or why she threw me out of the store saying I knew I was not suppose to be in there I was not allowed there. I had never done anything wrong especially not there. I'm am a good person who treats others well I follow laws and I've never been banned or kicked out of any place ever. I hope the district manager can shed some light because my next step is to speak to legal counsel. You can not just barhr in on someone with their pants down banking on doors demanding they leave the establishment humiliating and disrespecting them especially with no explanation or reason. That woman will learn from this mistake and this store will need a new manager or they will have to deal with the legal system. Right is right but this was wrong. I'll never be able to pee in a public place again. I surely won't ever accept another offer to deliver for them which will affect my acceptance rating but I can't live with the great of being humiliated m by them again.
WL
WC Leonard
Nov 5, 2025
5.0
Went thru Drive thru
RW
Robert waldron
Oct 24, 2025
4.0
Fries are cold and unseasoned.
RK
Rmg KEVO
Oct 23, 2025
1.0
Dry food, you have to check every time cause they will give you cold and dry food. They’re always out of things, but they never tell you they’re out or that you have to wait 20+ minutes for your food until after you pay for the food. Your best bet is Yoo avoid this location altogether. If you want bojangles that bad go to another one if you want Quality and no attitude
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixins for breakfast, lunch, and dinner.
What are the dine-in hours at Bojangles?
Bojangles is open for dine-in daily from 5:00 AM to 10:00 PM.
When is the drive-through open at Bojangles?
The drive-through is open from 5:00 AM to 10:00 PM Monday through Thursday, and Sunday, and extended to 11:00 PM on Fridays and Saturdays.
Can I order Bojangles food through an app?
Yes, you can order through the Bojangles app available on the App Store and Google Play store.
Does Bojangles offer catering services?
Yes, Bojangles offers catering for your events and family meals.
What payment methods does Bojangles accept?
Bojangles accepts cash, Mastercard, Visa, and travelers checks.
Does Bojangles have accessibility features?
Yes, Bojangles has wheelchair accessible entrances and parking, free Wi-Fi, and accommodates families.
Are there other dining options near Bojangles on Broad River Road in Columbia?
Nearby dining includes Waffle House, a breakfast and brunch diner, and Mr Luckys, a bar and dance club offering nightlife.
What nearby stores can I visit when I stop at Bojangles?
You can visit Buddy's Home Furnishings for furniture and appliances, Family Dollar for groceries and discount items, and Sherwin-Williams for hardware and building supplies, all nearby.
Are there any nearby services related to automotive needs?
Yes, nearby you can find Reunited Auto Sales of Columbia for used cars, AAMCO Transmissions for auto repairs and oil changes, USA Auto Sales, and Murphy USA gas station.