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Arby's

4.0
(946 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7521 Garners Ferry Road, Columbia, SC
29209, United States

Hours

Reviews

4.0
946 reviews
5 stars
453
4 stars
232
3 stars
129
2 stars
51
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unprofessional behavior from staff, particularly in the drive-thru, leading to negative experiences.

Order Accuracy

Many reviews highlighted problems with incorrect orders, including missing items and wrong food being served.

Food Quality

Customers expressed dissatisfaction with the quality of food, mentioning cold items, poorly prepared sandwiches, and inconsistent freshness.

Cleanliness

Some reviews praised the cleanliness of the facility and restrooms, while others noted unsanitary practices by staff.

Positive Experiences

Despite the negative feedback, several customers praised specific staff members for their friendly service and highlighted enjoyable food items.
  • KM
    Kellen Myers
    1 day ago
    2.0
    My experience today was not satisfying. I ordered a Bacon Swiss Chicken Sandwich and what I got was Chicken Swiss Cheese with Ham on top..No tomato or lettuce..Repeat Ham no Bacon..I Love Arby's but this was my worse experience ever
  • CH
    Cody Hawkins
    1 day ago
    1.0
    There's like half a teaspoon worth of cheese on the medium size sandwich. That's a crap ton of meat with virtually no cheese. There's usually cheese all throughout and even all over the wrapper. And there's barely any Arby's sauce either. All 3 sandwiches we ordered were like this. I just spent $60 for nothing. This is the type of thing that makes me never return to certain businesses.
  • SS
    shanegotgame2k28 shanegotgame2k28
    Feb 11, 2026
    1.0
    Drive thru not a drive thru. Told to park
  • JL
    Jeff Leverenz
    Jan 21, 2026
    1.0
    Ordered on the app. Went through the drive thru. Manager came over the speaker over the drive thru worker talking. Was very rude stating she didn't have my order under my name. Well come to find out it was under my last name for some reason. She said they were making it now and told me to pull to the other side.(whatever that means) Waited for over 20 minutes watching the drive thru worker run 5 people's food out, after my order was suppose to be ready 10 minutes before I arrived. Drive thru worker tells me, "oh you had the internet order I think you need to come inside." Go inside and they act like I just got there calling it back. In the back they said they were waiting on the chicken sandwich. So now I ordered over 46 mins ago and my food is still not ready. Got the food with no napkins, no utensils, and no sauces, which was selected on the app. All the food items were also cold ehich makes no sense if it all had to be fresh. I understand sometimes wait times can be longer but no need for stank attitude and stank faces. Not one apology or care was giving by any employee I had an interaction with. NEVER SPEND YOUR MONEY HERE!!!!
  • JB
    Jacob Bailey
    Jan 20, 2026
    2.0
    Was told in the drive thru that I had to wait on chicken to cook for my sandwich around 10 minutes which was fine until I got the sandwich and it was as thin as cardboard and was cold after waiting the ten minutes

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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