Many customers praised the food for its delicious flavors and authentic Thai taste, particularly highlighting dishes like Pad Thai, Massaman curry, and Tom Yum soup.
Service Experience
Service quality was inconsistent; while some reviews praised friendly and attentive staff, others reported rude service and long wait times.
Cleanliness Issues
Several customers noted cleanliness concerns, including reports of cockroaches and unclean dining areas, which negatively impacted their dining experience.
Ambiance
The restaurant's atmosphere received positive feedback for being cozy and well-decorated, contributing to an enjoyable dining experience.
Customer Complaints Handling
There were complaints about the establishment's handling of customer feedback, with some reviewers feeling their concerns were dismissed or inadequately addressed.
AS
Amanda Sexton
Nov 3, 2025
5.0
While staying at the lovely Indigo Inn, we stepped out into a rainy afternoon for lunch. Luckily, right next door was this great Thai restaurant! We came in right when it opened and before they were really ready, yet we still recieved the best service from smiling faces. The atmosphere was fun and well decorated and the food was fantastic. I would highly recommend if you're ever in the area.
MT
Mariya Taj
Oct 27, 2025
5.0
One of the best Thai restaurants I have been to. The service is quick, food is delicious and the ambiance is amazing!
Highly recommend!
LR
Lisa Robins
Oct 25, 2025
5.0
Excellent food and speedy service. We had the masaman curry, seafood fried rice, and margarita and it did not disappoint! Would definitely come back again. Also loved that they had an outlet in the booth so I could charge my phone after a long day of taking pictures around charleston.
JM
Jadyn McCullough
Oct 25, 2025
5.0
This place was so much fun! The vibes were great with the decorations, and it was probably the best Thai food me and my boyfriend has ever had. The only downside to our meal Is that it could have been spicier.
RM
Rachel Mazzetti
Oct 10, 2025
1.0
My review above had no comment until the owner or manager responded below, to which I cannot submit a response to. Here is my reply:
I'm disappointed, but not surprised, by your unprofessional and defensive response.
I stand by my review. The cockroach was clearly inside the food before I opened the container. The photo I posted speaks for itself—there is no logical reason I would fabricate something so serious, especially when it directly affected my health and trust as a customer.
Rather than taking responsibility and addressing a potential health hazard, you're trying to discredit me and imply I staged this. That’s not only insulting, it's irresponsible—especially for a business that serves food to the public.
Also, your threat to post my name online is completely inappropriate and unethical. I submitted a factual review about my experience, which I am legally entitled to do. Attempting to intimidate or shame a customer for leaving honest feedback says far more about your business practices than my review ever could.
I hope you take future complaints more seriously and focus on resolving them professionally.
Frequently Asked Questions About ThaiZapp Restaurant and bar
What are the regular dining hours at ThaiZapp Restaurant and Bar?
ThaiZapp Restaurant and Bar is open Monday to Thursday from 11:00 AM to 3:00 PM and 4:00 PM to 9:30 PM, Friday from 11:00 AM to 10:00 PM, Saturday from 12:00 PM to 10:00 PM, and Sunday from 12:00 PM to 9:30 PM.
When can I order takeout from ThaiZapp Restaurant and Bar?
Takeout is available Monday to Thursday from 11:00 AM to 3:00 PM and 4:00 PM to 9:10 PM, Friday from 11:00 AM to 9:40 PM, Saturday from 12:00 PM to 9:40 PM, and Sunday from 12:00 PM to 9:10 PM.
Does ThaiZapp Restaurant and Bar offer delivery services?
Yes, delivery services are available. The restaurant offers both in-store pickup and delivery options.
What is the address and contact number of ThaiZapp Restaurant and Bar?
The restaurant is located at 200 Meeting St Unit 2, Charleston, SC 29401, USA. You can contact them at +1 843-501-7537.
Where can I find the menu and place an order online for ThaiZapp Restaurant and Bar?
You can view the menu and place orders online at https://thaizapprestaurantandbar.com/menu.
What types of cuisine does ThaiZapp Restaurant and Bar specialize in?
ThaiZapp specializes in Thai cuisine and offers Asian fusion dishes. It also caters to vegetarian preferences, featuring noodles and seafood, as well as bar and grill options.
Are there any ice cream shops near ThaiZapp Restaurant and Bar for dessert options?
Yes, nearby ice cream shops include The Peace Pie and Le Macaron Charleston, excellent options for a sweet treat after your meal at ThaiZapp.
What nearby beverage or nightlife spots can I visit around ThaiZapp Restaurant and Bar?
Nearby places like O'Hara and Flynn (a wine bar) and Doar Bros (a cocktail bar) are great options to visit for drinks before or after dining at ThaiZapp.
Is there a nearby theater or cultural venue to visit in the area?
Yes, the 34 West Theater Company is located nearby offering theatre and concert events, ideal for combining with a meal at ThaiZapp.
What banking and financial services are available close to ThaiZapp Restaurant and Bar?
Multiple Bank of America locations including the Bank of America Private Bank, Bank of America Financial Center, and ATMs are nearby, offering convenient banking options for visitors.