At Papa Johns Pizza in Charleston, SC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charleston pizza for any occasion. Call us for pizza delivery in Charleston or stop by 1836 Ashley River Road for carryout to order the best pizza in Charleston, along with breadsticks, wings, and more!
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their kindness while others were reported as rude or unhelpful.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders, including wrong pizzas and missing items, leading to customer frustration.
Food Quality
There are significant complaints about the quality of the pizza, including undercooked items, excessive cheese, and overall dissatisfaction with taste.
Delivery Issues
Customers frequently reported long wait times for delivery, with some orders never arriving, contributing to a negative overall experience.
Cleanliness and Hygiene
Concerns were raised about hygiene practices, including employees not wearing masks and hair contamination in food.
SR
Sarah Richards
Jan 7, 2026
5.0
I would like to praise Debbie the employee that worked the night of 1/6 at the 1836 Ashley River Road location. I ordered pizza to be delivered to the St. Francis hospital for several nurses, at 9pm. Around 9:45pm I called to see where the pizza was because it was never delivered. Debbie answered the phone and was very kind and told me "someone from door dash picked it up 30minutes ago, and most likely stole it." I was very discouraged and Debbie was very kind about the whole situation and offered to remake the pizza. In that moment, another door dash driver walked in the store trying to pick up my pizza. He was very aggressive and texted me multiple times saying he would not wait for my pizza to be remade unless I pay him more money. I was frustrated because I did not order through door dash and now he was trying to extort me for more money. I called back and let Debbie know to not give the new door dash driver my pizza and we would come pick it up ourselves. Debbie told the man to leave and cancel the order, which he refused when I asked him. It was a very unfortunate situation that Debbie's calm presence helped us through it. She is amazing and she should be rewarded! Great pizza and great customer service! Thank you Debbie!!!
CS
Cooper Stuckart
Jan 4, 2026
1.0
I guess 0.8 miles away is out of the delivery range. Crazy
PW
Pamela West
Dec 19, 2025
5.0
Best pizza and the service is real nice
SC
Smith Cynthia
Nov 15, 2025
1.0
I'm in charlston s.c. we ordered 2 _ hamburger an onion thin crust pizza an some kind of bread about 4 pm 1 pizza had no sauce at all the other barely had any.we gave to kids befor we realized so my son would not come back.im 71 an that's the worst pizza I have ever had.that would never had happen in fl. Where im from.
MJ
Michelle Johnson
Oct 3, 2025
2.0
When will I learn? Third time getting the wrong pizza delivered. I called and they asked me to drive it back. Lol They gave me a refund but we shall see if it shows up.