Papa Johns Pizza

Reviews

• OS

  Omni- Sharee'

  Nov 11, 2025
  1.0
  Ordered online for delivery. Since I work a business/university - I selected that option. It pretty much prepopulated work my address correctly for me to place my order. Being that this location is literally right down the street from me, I didn't think it would take long. After about 45 mins, I go to check my order just to find out that the address that showed up on Doordash (which I'm assuming was provided by Papa Johns" was completely wrong. The driver was headed all the way to Gervais downtown. I tried contacted both the driver and Doordash - no luck. So I called this location and told them what the problem was - to which the employee told me that I have to input the correct address, and that he would cancel my order and hung up the phone. Very poor customer service, didn't offer to fix the problem whatsoever.
• SM

  Shanna McKinney

  Oct 30, 2025
  5.0
  RJ was so amazing and helpful. When DoorDash messed up my order he took the time to make things right When he didn’t have to. I’m so grateful to him. If only all restaurants had a RJ in them the hospitality industry would be 1000% better! He’s definitely deserving of all the recognition.
• ML

  Mark Lewis

  Oct 25, 2025
  5.0
  I see folks whining about the service on here... do they have valet parking? No... but they always make my order to perfection... I've been back like 7 times and don't go anywhere else when I want pizza around here..
• JP

  Joshua Perryman

  Oct 11, 2025
  2.0
  Great location two employees yelling and screaming at each other the cash you can barely hear the customer I order food October 11th I got there about 8:30 knowing my order was ready two employees are in the back yelling screaming at each other in front of customers unable to do their jobs little cashier girl was getting treated like crap by one of the employees corporate needs to watch their cameras more hire better crew only three people and they're really working oh that you were yelling and screaming at each other like Banshees
• JJ

  JC

  Sep 30, 2025
  1.0
  On September 30th, I received the Worst Customer Service To Date. I Ordered a Thin Crust pizza with extras. The driver couldn't locate my apartment even though they were able to deliver the evening before with no problem. The driver Kevin asked me if I could "come out" in spite of the fact that this was a "Delivery" order. As I was about to leave I opened my door and a female "Dropped" the order on the doorstep. When I inspected the order the toppings were on the box lids and cardboard insides. I took a picture, called the store, asked for the manager, was left on hold for approximately 10 minutes only to be insulted by the individual who "TOLD ME" they were making my order again and "You can pick it up when you get here". Question: What is the purpose of DELIVERY?? I had to remove my pajamas, get a driver and leave my house for something that was "supposed to be 'Delivery'. When I arrived at the location the "so-called" manager for the 4th time REFUSED to provide their name when asked in person they still refused to provide their name. But said: "I'm tired of talking with you" and then walked to the back of the store while other team members assisted incoming patrons. They were taking orders while speaking with these individuals "over mines and my daughter's head giving the establishment's persona that my child and our needs were inconsequential. The ""So-Called Manager who NEVER SUPPLIED THEIR NAME (NO NAME TAG) went to the back, her colleague handled the register. The "No Named Manager" returned, began to make a pizza and after a few moments came to the cash register with a replacement order whereby I told her once again I didn't want the replacement order. I then informed her that WHEN I INITIALLY ENTERED THE STORE MY WORDS WERE" I WANT A REFUND AND I UNDERSTAND YOU HAVE NO CONTROL OVER THE DELIVERY SERVICE BUT YOU ARE NOT LISTENING TO ME". I then told her that at "NO TIME DURING MY PHONE CALL WITH YOU WHILE EN ROUTE DID I AGREE WITH YOU FOR A REPLACEMENT ORDER. YOU TOOK THAT UPON YOURSELF". Her Colleague step to the register, said something so I asked him "What did you say". He said "You are manic" . I don't believe for one moment he even knew the meaning of the word. I told them I will receive a refund after I elevate this ATROCIOUS BEHAVIOR TO CORPORATE." "The "So-called Manager then said "You are Not Going to get it". My account has been charged and I still did not receive my food !!!!! After serving more than 60 years in Customer Service I am Appalled by what this "Un-Named So-called Manager" believes is okay. While my experience may not mean too much to those who have not been subjected to this cruelty, for those who have, I ask for your support against poor Customer Service regardless of where you are. Yes, I have and will continue to be a patron to other establishments where better quality customer service and where management will not tolerate this inferior type of behavior. U.S Army Military Woman Veteran

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