Panera Bread

Reviews

• SM

  Stephanie Moore

  Feb 16, 2026
  3.0
  Ordered the Caprese Focaccia for pickup. Got there and still had to wait 10 minutes. Eating my sandwich and realize there’s no tomato. I then saw the bag sticker say “Modified. No arugula. No tomato.” I thought I did this by accident and opened the online order again to see how. Now I get a pop up “out of arugula.” Now, I assume they were out of tomato and arugula (online still lets you order tomato, hate for others to be disappointed). I wish this would have been communicated with me, because why on EARTH would I want to eat a cheese and balsamic glaze sandwich. I would have 100% ordered something else. (Man did apologize for my wait when he handed me my food).
• NN

  nery

  Feb 15, 2026
  1.0
  Chicken noodle soup with no chicken 💔 wish I read the reviews before ordering takeout
• KG

  Kwanasia Gaddist

  Feb 7, 2026
  1.0
  When I arrived for pick up, they were pleasant enough. However, an employee peeked in my bag before giving it to me. I made it all the way back to work before opening my bag and the sandwich wasn't in there. I then had to go back to the store. Notified them, and the caisher told me that they were out of the bagels needed for the sandwich, which is why they didn't make it. He then told me I could get a refund or another sandwich made. Then he suggested them making the same sandwich but using different bread. I waited and watched as the kitchen staff made 3 other sandwiches for customers that came in after me and placed their orders with the cashier. I then had to ask for a refund after 15 minutes of waiting. I asked why the bag was given to me initally without notifying me that the order was not complete or why they didn't reach out prior to my arrival. The cashier stated it wasn't his fault and that the kitchen was responsible. he said he asked the kitchen to make the sandwich, to this i witnessed, but the kitchen staff man with the blue hair ignored him. They were unapologetic for the entire experience and wasted my entire 30 minute lunch. Absolutely unacceptable. A little empathy goes a very long was and not one apology was given.
• JH

  Jennifer Holland

  Jan 30, 2026
  2.0
  Drive to Panera to purchase soup two different types for our cold evening dinner, Also order they're Cheese steak sandwich, All to go.. When I got home after paying $20,99 A qt of soup x 2 twice and a half of a sandwich, Which we opened up, it had three tiny pieces of thin beef on it..no meat..Who would even put a sandwich together like this..with no meat..And charge you 8+ dollars..the French Onion soup had no cheese..$ 60 dollars later..Not falling for this ever again..Bad business YOU DON'T GET WHAT YOUR PAYING FOR...
• KK

  Kimberly

  Jan 17, 2026
  5.0
  They are very fast