McDonald's

3.5
1410 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
333 Folly Road, Charleston, SC
29412, United States

Hours

Reviews

3.5
1,410 reviews
5 stars
514
4 stars
314
3 stars
232
2 stars
109
1 star
241

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; while some customers praised the staff for being sweet and accommodating, others reported rude behavior and poor service experiences.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders and missing items, indicating a consistent problem with order fulfillment.

Drive-Thru Efficiency

While some customers experienced long wait times in the drive-thru, others noted that the service was quick and efficient, suggesting inconsistency in performance.

Cleanliness

The restaurant generally received positive remarks for cleanliness, with some customers noting clean bathrooms and a tidy dining area.

Food Quality

Food quality was described as fresh and hot by many, although there were complaints about food being sloppy or not meeting expectations.
  • LC
    Lane Cornwell
    4 days ago
    4.0
    Not bad at all
  • MR
    Muhammad Rahmat
    Nov 11, 2025
    5.0
    Beautiful setting and welcoming people. I’ll definitely come back!
  • CW
    C “Coincidences_do_not_Exist” Williams
    Nov 4, 2025
    1.0
    We frequently visit this location due to the clean appearance and "dine in" experience with my children. Today I went and was screamed at by an elderly woman who works for McDonald's (in front of my children) Just screaming my first name, not saying anything else. I was confused and not expecting this, It's the first time any of this had happened. - I specifically pre-ordered on the app and requested table side due to convenience (of being with small children) -Orded via app at 12:12pm -Ice cream was ordered in the restaurant -Dora is the name on my app The drink area was completely destroyed and the woman who screamed at us gave us cups that no lids, at the drink station while still a mess would fit the. (remember I'm here with 3 kids under the age of 6) Aside from this it took us about 40 min just to get ice cream and another 10 to ask for a spoon since they stopped letting us get our own utensils. BUT still have plastic straws out for you to grab up (we are near the beach). After waiting my kids ice cream was melted, the entire lunch process lasted from Noon - 2pm. Unfortunately I was able to watch the staff continue to put drive through customers before any customers in the restaurant. lucky for me my friend was nearby and I was able to come just to help me with the kids. Hungry kids that ate all their food, JUST to wait for ice cream and then a spoon ...... we will not be re- visiting this location especially after being yelled at in-front of children. There was only 1 Male working that could be seen for any customers to ask for a untensle or sauce. He was sweet enough to give us cups that he was able to put a fitting lid on--FOR MY LITTLES
  • D5
    Daisyaster 57
    Oct 21, 2025
    1.0
    The new guy on the window doesn’t seem to know what he’s doing. I’ve been making the same order with the same deal for months. But now it’s unable to be accommodated? The woman who’s usually in the window has never had a problem. What’s changed?
  • PP
    pax
    Oct 8, 2025
    1.0
    I live downtown but drove over to this location because spring st location has been unreliable. After waiting in behind a car at the box for over 20 minutes I get up there just to be told that they’re only doing delivery orders and my order would take a while even though I’d already ordered and paid on the app 30 minutes prior and just had one meal. I just canceled the order on the app and went to cook out instead. Hoping I get a refund, there’s nothing on the app to help. I don’t really understand why delivery orders are being prioritized over customers that have already ordered and paid money to McDonald’s directly via the app and have been sitting in the drive thru for 20 minutes. Just turn off your delivery services if you can’t handle both. Dining room wasn’t even open at this time

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 333 Folly Road, Charleston?

This McDonald's is open from 5:00 AM to midnight Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM Thursday through Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Monday through Wednesday and Sunday, and extends until 2:00 AM Thursday through Saturday.