Krispy Kreme

4.3
3480 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Charleston.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1491 Savannah Hwy, Charleston, SC
29407, United States

Hours

Reviews

4.3
3,480 reviews
5 stars
2,331
4 stars
505
3 stars
190
2 stars
116
1 star
338

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and unhelpfulness from staff.

Product Availability

Frequent complaints about being out of various doughnut flavors, especially during promotions, leading to customer dissatisfaction.

Drive-Thru Efficiency

The drive-thru service is often slow, with long wait times reported by multiple customers.

Cleanliness

Concerns raised about the cleanliness of the store, including dirty floors and unsanitary conditions.

Order Accuracy

Numerous issues with incorrect or incomplete orders, particularly with online and pre-ordered items.
  • RB
    Robert Barber
    2 days ago
    1.0
    Showed up in the drive through at 5:58am, the attendant said they were closed, and even at 6am she still wouldn't have any product to sell. I actually arrived earlier, and watched another employee tending the donut line. I asked her why she even showed up for work, then drove off. Its no surprise to me why no one goes there in the morning, when the Ladson store is packed at 6am. Nothing but sandbagging their employer and driving sales away!
  • PJ
    Paul Jennings
    3 days ago
    1.0
    Definitely one of the Worst Krispy Kreme locations. 6pm and the lobby was “closed”, 8 workers standing around doing NOTHING. the donut making machine was running but produced deformed donuts due to a lack of maintenance. When directed to use the drive thru I tried to order a dozen original glazed donuts and was told they had NONE. Should be discussed with the owner or management for the selection of employees at this location. Paying 8 employees to stand around doing nothing while customers are continuing to give their patronage to the historical and incredible Krispy Kreme brand is a disgrace to the name and reputation of the corporation 💔
  • TS
    Tamara Simmons
    4 days ago
    1.0
    Whenever I go by this location after 5pm the lobby is closed and when you go through drive thru they tell you they are out of the majority of the flavors. This has been happening frequently. It’s 6:00 you close at 10 you shouldn’t be putting away donuts so you can’t serve people the rest of the night. It’s lazy and annoying. Hire better people.
  • BB
    Betty
    6 days ago
    1.0
    You know, I remember going to KK when I was little and it was soo different. You had older, sweet ladies working there. They were like your grandmother. They were soo nice and the place.. Listen, the place was soo clean a doctor could perform surgery on the bathroom floor, that’s how clean it was. Today, the Savannah Highway KK, not even! We walk in and we’re told we had to go through drive thru. Fine, I don’t understand, but fine. The inside from what I could see was just chaos. So as we pull up to place our order we pass by a pile of trash and mashed up donuts, but we proceed to the drive thru anyway. Then, we’re not greeted with something like “What may we get for you today “ No! We’re greeted with “ What you trynna get” 😳 Then we’re told “Oh we ain’t got no glazed” WHAT??? Needless to say we drove off. Soo sad to see where KK is heading cause I really do love their donuts but not enough to come back 😏
  • JM
    Jordan Musselman
    Nov 16, 2025
    1.0
    Placed an online order at 7/7:15am for 1 dozen assortedand 1 dozen glazed. Get to store an no lights on in lobby, it looked like they were closed. Had a sign that said drive thru only, ok. Go through drive thru and get told they only have glazed doughnuts available and was asked if I just wanted a refund. This is at least the 3rd time this has happened. This store apparently is poorly ran and mismanaged being the ONLY location in Charleston this is absolutely absurd.

Frequently Asked Questions About Krispy Kreme

What are the dine-in hours at Krispy Kreme Charleston?

The dine-in hours are 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and 6:00 AM to 11:00 PM on Friday and Saturday.

When is the Krispy Kreme Charleston drive-through open?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.