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Jimmy John's

3.7
(191 reviews)
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Business Details

1300 Savannah Hwy, Charleston, SC
29407, United States
(843) 573-4735
https://locations.jimmyjohns.com/sc/charleston/sandwiches-2747.html

About

Sandwich Restaurant

Location

Jimmy John's
1300 Savannah Hwy, Charleston, SC
29407, United States

Hours

Reviews

3.7
191 reviews
5 stars
105
4 stars
20
3 stars
11
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous complaints about poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Speed of Service

Customers frequently noted slow service, particularly in the drive-thru, contradicting the brand's 'freaky fast' promise.

Food Quality

While some customers praised the food quality, others criticized it for being basic or lacking flavor.

Management Issues

Several reviews highlighted poor management and staffing problems, affecting overall service quality.
  • IM
    Imané Miller
    Feb 13, 2026
    1.0
    Very poor customer service after forgetting an item we paid for.
  • MM
    M
    Feb 2, 2026
    1.0
    Putting one star because you can’t put zero. My in laws who are visiting & don’t speak English were mistreated by an employee in this location. The employee refused to help them with the sandwich they selected, despite there being a numbered menu and refused to heat the sandwich. Terrible experience and the company shouldn’t have people like that dealing with customers, specially if they’re visitors from abroad.
  • WM
    William McLellan
    Jan 30, 2026
    5.0
    Getting a box of 12 sandwiches is perfect when you want to treat office staff economically or bring home. Variety included ham, roast beef, and turkey on my order. Roast beef quite tasty and I recall like the bread.
  • PC
    Pearl Celeste
    Jan 1, 2026
    5.0
    Great spot with great staff!
  • AP
    Andrew P
    Dec 29, 2025
    3.0
    Routinely deviates from order items like napkins, cut in half, missing or undesired sauces, etc in random ways. Sometimes they deviate from the definition of a sandwich, which leads to interesting "figure out how you're supposed to eat it" puzzles
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