Dunkin'

3.4
846 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Charleston, SC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1843 Savannah Hwy, Charleston, SC
29407, United States

Hours

Reviews

3.4
846 reviews
5 stars
336
4 stars
149
3 stars
99
2 stars
72
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude and unprofessional behavior, particularly from specific employees.

Order Accuracy

Many customers experienced issues with incorrect orders and long wait times, leading to frustration and dissatisfaction.

Product Quality

While some customers enjoyed the drinks and donuts, others criticized the quality of food items, particularly hot food and specific drinks.

Cleanliness and Organization

Several reviews highlighted concerns about cleanliness and organization within the store, with reports of chaotic environments and unsanitary conditions.

Consistency

The overall experience at this location appears to be inconsistent, with some customers reporting great service and products while others had negative experiences.
  • MA
    Makayla Alford
    Nov 16, 2025
    3.0
    I got a cookie butter cloud latte on 11/6 through the drive thru and it was very much poorly made. Barley and cold foam and none of the cookie crumble on top. Still tasted good but what makes the coffee and what I was excited for wasn't on it and it was very disappointing. The picture is 2 mins after drinking it
  • MM
    Matthew Mysliwiec
    Nov 14, 2025
    1.0
    While on vacation, we encountered busy traffic that resulted in a tight timeframe for our morning tour. We decided to get bagels from Dunkin due to the fact it was convenient, reliable and they had no line for their drive thru. We ordered 2 bagels, one with creme cheese and one with butter since my girlfriend can't eat creme cheese. The receipt was correct, however the order was wrong because both bagels were covered in creme cheese. The money was not the issue, but what was is my girlfriend not getting breakfast due to someone's carelessness or them not knowing the difference between creme cheese and butter. It is even more convenient if people have medical issues and need to eat with their breakfasts.
  • JA
    Javier Alessandro
    Nov 12, 2025
    1.0
    Avoid this Dunkin. Kept giving benefit of the doubt but the food and drinks here make me sick. The coffee tastes so dirty you can’t even taste the flavor you get. And the food always tastes like it has freezer burn and usually doesn’t even get served hot. Room temp usually.
  • KW
    Ken Webster
    Nov 6, 2025
    1.0
    Made the mistake of going inside this afternoon. Big mistake. Slow as Christmas with a girl taking orders who seemed half-asleep. Doughnuts were almost grocery store clearance quality. Coffee was hot (the only positive). Tried it since it was convenient. Won't be back.
  • MT
    Miranda Thomas
    Oct 12, 2025
    1.0
    Absolutely terrible experience at this Dunkin’ on Savannah Highway. The associate named Kelsey was extremely rude and unprofessional. My family and I were simply trying to decide if we had ordered enough food, (asked her to hold on multiple times) and instead of showing any patience or basic courtesy, she started yelling “is that all”. It was hopefully embarrassing for her and completely unnecessary. When I got to the window- I asked who was just yelling at us and she had the audacity to said “no one was yelling”. She then walked off and her manager came over to finish taking payment. She confirmed the girls name was Kelsey “who got loud” verbatim. We were shocked by the way we were treated. No customer should be made to feel rushed or disrespected for taking a few extra seconds to order. If this is the kind of attitude they allow from employees, it says a lot about how poorly the store is managed. Until they train their staff—especially Kelsey—on how to treat customers with respect, I’ll be taking my business elsewhere.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1843 Savannah Hwy, Charleston, SC?

Dunkin' is open Monday through Saturday from 5:00 AM to 8:00 PM, and on Sunday from 6:00 AM to 8:00 PM.

What special seasonal drinks are available at Dunkin' Charleston?

During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.