Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Many customers praised the friendly and attentive staff, highlighting their willingness to accommodate requests and provide excellent service.
Food Quality
The pizza received high marks for flavor and quality, particularly the hot honey pepperoni and thin crust options, although some reviews noted inconsistencies in food preparation.
Order Issues
Several customers reported problems with order accuracy and long wait times, particularly during busy periods, leading to frustration.
Atmosphere
The restaurant was described as clean and welcoming, contributing positively to the overall dining experience.
Mixed Experiences
While many reviews were positive, there were notable complaints about food quality and service, indicating a need for improvement in consistency.
RR
RB
Feb 23, 2026
5.0
Donato's always meets my expectations. This time they went over board. Having recently moving here we decided to get our favorite chicken mariachi and/or pepperoni, sausage and onions. I asked if they could do a medium 1/2 and 1/2 and responded absolutely. The service was GREAT, the pizza was superb, and we'll return again. Thanks Rodney and crew for the super customer service.
HS
Henry Schultz
Feb 14, 2026
5.0
Great pizza place and excellent friendly staff. Valentine heart shaped pizza is pretty darn cool l
IS
Imani Singleton
Feb 12, 2026
2.0
I’ve only come here to pick up Uber Eats orders and there’s always an excessively long wait. If something happened or someone else picked up the order, that’s fine, but nobody feels it necessary to communicates with me. I just had to cancel an order after waiting for 30 minutes and overhearing “that’s not the right pizza”. My time is money and it feels really disrespectful to have half an hour wasted Today, the girl working the register was really nice, but whoever is usually there will do anything in their power to not acknowledge my presence.
AH
Amber Hodge
Feb 6, 2026
4.0
Called the store to ask for no mushrooms and Alicia had my back. Pretty bummed the works pizza has no black olives anymore though, the picture should probably be updated bc it’s misleading. Otherwise it’s a thumbs up from me.
PH
Pizza Hunter
Feb 5, 2026
5.0
I travel all across the coast for work and at this point it’s an hobby to try different pizza places or the same ones in different locations. Donatos never fails me! I’ve been in Charleston for 2 weeks now and have ordered from the West Ashley location three times. My first time ordering I had the pleasure of meeting one of the managers Brooklyn. She was so nice, made sure my order was exactly what I wanted and just over all made my experience better. The way she interacted with other customers and the staff just showed that she is the right fit for this job and could definitely excel very swiftly in my opinion! My other two orders were delivered to my hotel. The driver was a very nice young man. It was a quick interaction but very pleasant at the same time. My delivery was on time and I was greeted with just happy energy. Seriously 10/10 great food, even better people, and this location will absolutely get my business every-time!