Business Details
About
Mexican Restaurant
Chipotle Charleston West Ashley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
1.9
696 reviews
5 stars
112
4 stars
35
3 stars
22
2 stars
36
1 star
491
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's filthy conditions, including dirty tables, overflowing trash, and unsanitary food preparation areas.
Service Issues
Customers frequently reported long wait times, understaffing, and rude or inattentive employees, leading to a frustrating dining experience.
Food Quality
Many patrons complained about the food being cold, poorly prepared, or lacking key ingredients, with some even experiencing foodborne illness.
Order Accuracy
There were consistent complaints about incorrect orders and items being unavailable, causing dissatisfaction among customers.
Management Concerns
Several reviews indicated a lack of effective management, with calls for better training and oversight of staff to improve overall operations.
- AAA.J.3 days ago5.0first time back to this location in a while and just thought i’d give credit where it’s due! they’ve really stepped up their game in the cleanliness department and overall customer service. the staff was all very friendly and service was fast. so excited to see this improvement! definitely will be back, if you’ve had a bad experience here plz give them another shot. bravo guys!!
- CAClayton Aggeles4 days ago1.0Proof that Chipotle has completely lowered their standards of customer service & employment. I’ve never felt more hated and despised by people than this store’s employees, first time there mind you!
- DDDrewNov 14, 20252.0Consistently skimp the bowls. They taste great but they really do their best to not give you any chicken at all when you order extra.
- ADAlex DetloffNov 6, 20255.0The late night crew went above and beyond to make sure that I got exactly what I asked for! A fire chicken bowl with the corn salsa 💯💯💯 I love that stuff. I appreciate what y’all do for all of us Chipotle eaters. #Chipotleismylife
- TBTJ BNov 5, 20251.0Service is not great, always a mess, trash everywhere all the time and one worker on line takes their phone out of their pants (with gloves on) and goes back to serving food without changing gloves. Nope!
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Charleston West Ashley located?
Chipotle Mexican Grill Charleston West Ashley is located at 975 Savannah Hwy, Charleston, SC 29407, USA.
What are the operating hours of Chipotle Mexican Grill Charleston West Ashley?
Chipotle Charleston West Ashley is open every day from 10:45 AM to 11:00 PM.
What kind of food can I expect at Chipotle Charleston West Ashley?
You can enjoy customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Charleston West Ashley offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
How can I contact Chipotle Charleston West Ashley?
You can reach the restaurant by phone at +1 854-999-4231 or email at SC.3789.CharlestonW@chipotle.com.
Is Chipotle Charleston West Ashley welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers and promotes an inclusive environment.
What nearby places can I visit when dining at Chipotle Charleston West Ashley?
Nearby you can visit The Joint Chiropractic for wellness services, Stephanie Toole at AgentOwned Realty for real estate needs, or enjoy a dessert at Baskin-Robbins after your meal.
Where can I find other dining options near Chipotle Charleston West Ashley?
Nearby dining options include Nirlep Indian Restaurant for Indian cuisine and Jason's Deli for sandwiches and deli items.
Are there any health and wellness services near Chipotle Charleston West Ashley?
Yes, nearby wellness services include Keystone Chiropractic and Lordis Loft Salon Spa offering chiropractic care and spa treatments.
How can nearby real estate agents be of help to Chipotle customers in Charleston West Ashley?
Customers interested in relocating or purchasing property can reach out to local real estate agents such as Bryan Thompson Real Estate or Angie Gainey Ursetti Real Estate Team located nearby.