Chipotle Mexican Grill

1.9
696 reviews
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About

Mexican Restaurant
Chipotle Charleston West Ashley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
975 Savannah Hwy, Charleston, SC
29407, United States

Hours

Reviews

1.9
696 reviews
5 stars
112
4 stars
35
3 stars
22
2 stars
36
1 star
491

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's filthy conditions, including dirty tables, overflowing trash, and unsanitary food preparation areas.

Service Issues

Customers frequently reported long wait times, understaffing, and rude or inattentive employees, leading to a frustrating dining experience.

Food Quality

Many patrons complained about the food being cold, poorly prepared, or lacking key ingredients, with some even experiencing foodborne illness.

Order Accuracy

There were consistent complaints about incorrect orders and items being unavailable, causing dissatisfaction among customers.

Management Concerns

Several reviews indicated a lack of effective management, with calls for better training and oversight of staff to improve overall operations.
  • AA
    A.J.
    3 days ago
    5.0
    first time back to this location in a while and just thought i’d give credit where it’s due! they’ve really stepped up their game in the cleanliness department and overall customer service. the staff was all very friendly and service was fast. so excited to see this improvement! definitely will be back, if you’ve had a bad experience here plz give them another shot. bravo guys!!
  • CA
    Clayton Aggeles
    4 days ago
    1.0
    Proof that Chipotle has completely lowered their standards of customer service & employment. I’ve never felt more hated and despised by people than this store’s employees, first time there mind you!
  • DD
    Drew
    Nov 14, 2025
    2.0
    Consistently skimp the bowls. They taste great but they really do their best to not give you any chicken at all when you order extra.
  • AD
    Alex Detloff
    Nov 6, 2025
    5.0
    The late night crew went above and beyond to make sure that I got exactly what I asked for! A fire chicken bowl with the corn salsa 💯💯💯 I love that stuff. I appreciate what y’all do for all of us Chipotle eaters. #Chipotleismylife
  • TB
    TJ B
    Nov 5, 2025
    1.0
    Service is not great, always a mess, trash everywhere all the time and one worker on line takes their phone out of their pants (with gloves on) and goes back to serving food without changing gloves. Nope!

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Charleston West Ashley located?

Chipotle Mexican Grill Charleston West Ashley is located at 975 Savannah Hwy, Charleston, SC 29407, USA.

What are the operating hours of Chipotle Mexican Grill Charleston West Ashley?

Chipotle Charleston West Ashley is open every day from 10:45 AM to 11:00 PM.