Brand Certified
Chipotle Mexican Grill
1.9(728 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
975 Savannah Hwy, Charleston, SC
29407, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(854) 999-4231
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/sc/charleston/975-savannah-hwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3789
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Charleston West Ashley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
1.9
728 reviews
5 stars
120
4 stars
35
3 stars
25
2 stars
39
1 star
509
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful staff, with complaints about their negative demeanor and lack of customer service.
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, overflowing trash, and unsanitary food preparation areas.
Service Speed
Customers frequently mentioned slow service, long wait times for orders, and issues with mobile order fulfillment.
Food Quality
Several reviews noted dissatisfaction with food quality, including complaints about stale items, incorrect orders, and food safety concerns.
Management Issues
Many reviews suggested a need for better management and staffing, with calls for a complete overhaul of the team and operations.
- BMbriana myers4 days ago2.0I was ordering my food a bowl and the old white lady i think she was a manager not sure but she was very short and snappy with her responses as i order my food idk just felt a little annoyed and hostile which didnt make me feel to good this my first time at THIS chipotle so idk if it was just a bad day or what but i’ve never had problems with chipotle so that through me off
- AWAva Waddle4 days ago1.0got my chips and the bag wasn’t even halfway full portion sizes were a literal joke it’s literally fast food the bottom tier of working and u still suck at ur jobs.
- MMmmknow6 days ago5.0Food was great. Small eating area. Would have moved faster if they were more than one person fixing the food and taking money. Overall a good experience
- PPPerryFeb 24, 20265.0Jill the new GM is great and trying to turn it around. Was super helpful with an issue I had through the app that the automated support pepper was zero help with. Jill did everything to make it right and was a pleasure to chat with. Can tell she really cares; was even there on her day off. Naya, the shift leader, was great too.
- CBCarolyn BrownFeb 23, 20261.0I love chipotle, but when I went in there and it was turning people away because they ran out of food, that is not good business. The restaurant was filling online orders and stop servicing the people that walked into the restaurant. Double poor service. This location was on Savannah Highway be leery of that location. The manager was very rude when the one of the employees was trying to help service a customer was arguing with him because he did not turn me away she evidently does not know how to manage her location.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Charleston West Ashley located?
Chipotle Mexican Grill Charleston West Ashley is located at 975 Savannah Hwy, Charleston, SC 29407, USA.
What are the operating hours of Chipotle Mexican Grill Charleston West Ashley?
Chipotle Charleston West Ashley is open every day from 10:45 AM to 11:00 PM.
What kind of food can I expect at Chipotle Charleston West Ashley?
You can enjoy customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Charleston West Ashley offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
How can I contact Chipotle Charleston West Ashley?
You can reach the restaurant by phone at +1 854-999-4231 or email at SC.3789.CharlestonW@chipotle.com.
Is Chipotle Charleston West Ashley welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers and promotes an inclusive environment.
What nearby places can I visit when dining at Chipotle Charleston West Ashley?
Nearby you can visit The Joint Chiropractic for wellness services, Stephanie Toole at AgentOwned Realty for real estate needs, or enjoy a dessert at Baskin-Robbins after your meal.
Where can I find other dining options near Chipotle Charleston West Ashley?
Nearby dining options include Nirlep Indian Restaurant for Indian cuisine and Jason's Deli for sandwiches and deli items.
Are there any health and wellness services near Chipotle Charleston West Ashley?
Yes, nearby wellness services include Keystone Chiropractic and Lordis Loft Salon Spa offering chiropractic care and spa treatments.
How can nearby real estate agents be of help to Chipotle customers in Charleston West Ashley?
Customers interested in relocating or purchasing property can reach out to local real estate agents such as Bryan Thompson Real Estate or Angie Gainey Ursetti Real Estate Team located nearby.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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