Arby's

3.6
530 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
341 Folly Rd, Charleston, SC
29412, United States

Hours

Reviews

3.6
530 reviews
5 stars
218
4 stars
121
3 stars
63
2 stars
36
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and unresponsive staff at the drive-thru.

Food Availability

Many reviews mentioned that the restaurant often runs out of key menu items, particularly roast beef and other popular items.

Staff Performance

Feedback varied on staff performance, with some praising friendly service while others noted rudeness and lack of motivation among employees.

Management Improvements

Recent reviews indicated improvements in management and staff morale, leading to better service and food quality.

Operational Hours

Customers expressed frustration over inconsistent operating hours, including early closures and the dining room being frequently closed.
  • DK
    Dimitra Kinloch
    6 days ago
    5.0
    Food was fresh and good.
  • JJ
    Jenna J
    Dec 12, 2025
    5.0
    They are fast, and the workers here are great, they always make online ordering easy and convenient here. I love them. Thank you guys.
  • EH
    Eric Hanson
    Dec 11, 2025
    1.0
    This is the third time I've attempted to come to this restaurant and each time during different parts of the day to be told "we have no roast beef, it'll be 20-30 mins before any will be ready" at this Arby's they don't have the meats!!
  • JH
    Jennifer R. Hill
    Oct 30, 2025
    5.0
    Because of an allergy, I requested ingredients in their special burger sauce. Found out it included tomatoes and informed an employee of the issue. She immediately remade my hamburger without the special sauce. Crinkle cut fries were cooked to perfection!
  • JW
    John Williams
    Oct 28, 2025
    1.0
    Well apparently the drive-thru doesn't work at 11:39 October 28th tell you to come inside because they can't take your order, I guess we'll just drive over to Wendy's. The reviews are true, stay clear from this place apparently got a bunch of incompetent people that do not know how to run. This seems to be a habit with Arby's and all the money they're charging for this crap you think it would be better you think corporate or somebody had manager needs to get off their butt and start doing their job check on these places.