Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and delays in receiving orders.
Customer Service
There were numerous complaints about rude staff and poor management, with some customers feeling disrespected and ignored.
Food Quality
While some customers praised the food as fresh and delicious, others reported issues with incorrect orders, missing items, and inconsistent quality.
Ordering Process
Many customers expressed frustration with the mandatory kiosk ordering system, which they found inconvenient and impersonal.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.