Dunkin'

Reviews

• OC

  Octavius Council

  Nov 5, 2025
  1.0
  Went to Dunkin after work after placing an online order. With the order being a medium decaf coffee with 3 oak milk and 4 pumps of French vanilla. Walked in as I was the only one there. One employee in the back sitting on the counter on a laptop. After finally seeing the online order she proceeded to make it.She ran a pot and put milk and French vanilla and gives me cup and I expressed it didn’t taste right and if she didn’t mind making it over she does and it still doesn’t taste right. I showed her how both cups looked different and one was lighter than the other.which she agreed and was like i don’t know. Okay that’s fine at this point I asked if I could get a refund so I can go to the one on hwy 81 due to great service EVERYTIME! So now she tells me okay if you can go to the drive-thru window because the registers were closed. I pull to the window which i waited for almost 5 minutes until i blew the horn. At this point I’m a little annoyed and asked why the wait and was told it’s people at the drive-thru mic. But no order was being taken due to the register being by the window. That’s cool now I’m told I can’t get a refund because they tasted both coffees and they tasted fine. I’m really displeased and it’s starts with the manger Frank. Only this good about this store is the location. Which at this point that doesn’t matter!
• PC

  P Clarkson

  Nov 2, 2025
  5.0
  Was unable to use my gift card because they didn't have the register open and the kiosk wouldn't take my card. No one was able to help. We also couldn't order what we wanted because it wasn't on the kiosk. I understand a lack of employees is a problem.... it's just very frustrating to experience things like this every time I go in.
• TM

  Taty M

  Oct 24, 2025
  5.0
  Good coffee and donuts. It was quick easy service. The servers was nice too. ☕️ 🍩
• HG

  hannah gaines

  Oct 23, 2025
  1.0
  employees don’t greet or speak to you at all, instead head to the back to sing to their music and chat. didn’t even realize my stuff was ready cause they didn’t bother calling it out and sat it in the mobile order area instead when i made my order in store on that stupid ahh screen since no one would speak to me. won’t be returning
• KC

  Kim Carson

  Oct 10, 2025
  1.0
  I just visited this location I stated I would like a cup of ice, a pepsi and a ten dollar gift card twice. So I get to the window and the manager ask so what do you need again? Then he gets an attitude when I said I would like a cup of ice, Pepsi and $ 10 dollar gift card and tell me I can go somewhere else! First of all I was being very polite and the manager was acting like a child and he told me I can go some where else. I told him I would, because America doesn't run on Duncan, it can run on Krispy Kream or any other business! The nerve of people now a days! Whomever the franchise owner of this location should be embarrassed of whom he or she has working for him! Further more, I feel racism in the workplace should not be tolerated and I will tell everyone I can not to come to this specific Dunkin Donuts!

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