Dunkin'

Reviews

• BW

  bradleya megan walls

  Feb 22, 2026
  2.0
  So, I get being understaffed and overworked. Sincerely, I do. But it’s just getting to a point where you can’t really rely on coming to this location anymore. For one, sometimes the dine-in area will be locked. One time, the door was locked and an older man was just sitting in there on a laptop. He looked up at us, and proceeded to go back to work on his computer. Don’t know if that’s the store manager or not, but it was a little annoying. But, whatever, fine. There’s a drive-thru, so it’s not the worst thing in the world. However, sometimes we will literally sit there for- and I’m not exaggerating- five minutes until they finally get around to speaking through the mic. For two, their location was closed during the bad weather we had here recently, and we placed an online order since it said it was open. Turns out it was not. Okay, cool, whatever. We call the next day to get that figured out, and the lady on the phone is really short with us. Now, in person, she did say she was cussed out many times that day and that she apologized; and like I do sympathize with her. There should absolutely be a way to switch it to “closed” online so she didn’t have to go through all of that. It makes me wonder if this is a corporate issue, or the store manager just not caring enough to. We had a similar problem a few months ago when they unexpectedly closed early, too, due to being so short-staffed. The next day, the lady told us she was working by herself, and had to close down at like 4pm since she had been in there working since they opened that morning. Bless her heart. Sometimes they’re out of the cheese for the loaded hashbrowns, too, which is fine, it happens!! But the absolute last straw was yesterday. Went up there at six p.m. after placing an online order (my boyfriend works third sometimes so he runs by there before his shift), and they said they “were out of iced coffee for the day.” Like, hello?! Excuse me?! You’re out of ICED COFFEE?? Just for the day/remaining few hours you’re open???? And you are a COFFEE place????? Is it you not wanting to make it, or..??? Like do you guys not have ice? If so, why did you just say “for the day?” I feel, if something was broken, it would be worded a little differently I guess? Like what’s going on here?? I will say, despite the other reviews, most of the times we have come here, the workers have been nice. Just tired, honestly, but not unkind or rude- even if we had an issue with our order (a little kindness goes a long way). We kept coming back almost daily over the year because it’s right near our house, and we could understand them being understaffed. But out of iced coffee?? Man, that’s like Zaxby’s being out of fried chicken. So that, coupled with the other reasons above, is why I am leaving this review. I really just think this location has a TERRIBLE store manager, and they absolutely need to get more help. A more solid and dependable team overall. That is all.
• SO

  Summer Orsetti

  Feb 9, 2026
  3.0
  There was literally no one in the drive thru line except me and I received bad service and told to go back around because I just placed my order online minutes ago.
• OO

  Oliver Olivarez

  Feb 7, 2026
  1.0
  Worst place to get donuts at I ordered a pick up order a week ago and they didn't have donuts and it was fine I came day after day and guess what still no donuts and I can't even get a refund
• SP

  sheila powell

  Feb 3, 2026
  5.0
  Better coffee than service
• HH

  Holly

  Jan 31, 2026
  3.0
  For them to close at 8 pm they don’t make enough doughnuts for ones get off work in the early evening

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