Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their friendliness while others were reported as rude or unhelpful.
Order Accuracy
Multiple reviews highlight issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Food Quality
Customers expressed varied opinions on food quality, with some enjoying the meals while others reported issues such as cold fries and poorly prepared sandwiches.
Cleanliness
There are concerns about cleanliness, with some customers noting unsanitary conditions and a lack of proper food handling.
Speed of Service
Service speed is inconsistent, with some customers experiencing quick service while others reported long wait times.
HH
Hunter
6 days ago
1.0
Got my order, went home and everything was old, tasteless, no sauces that I ordered, no way to add aju on the app, disgusting food overall. I hope my family and I don't get sick
TM
Tj Moore
Jan 12, 2026
5.0
Luv it
JA
John Auchtung
Dec 18, 2025
5.0
All the employees were very kind!!!
SS
Sarah Strickland
Nov 19, 2025
1.0
If I could give 0 stars I would I ordered the half pound beef and cheddar meal with a apple pie milkshake through drive through first the young guy at the drive through was very rude he forgot my milkshake so I asked for it and he said I gave it to you I said no you didn't and saw him get it off the counter to give to me I said thank you he said nothing rude customer service for sure and to make matters worse I got home and there was no way that was a half pound of meat it was a regular beef and cheddar and I paid almost $15 for it I should get my money bsck or get coupons or something and if I were arbys I would put someone at the window who doesn't have poor customer service and the date I got this was yesterday 11/18/2025 around 5:00 in the evening.