Dunkin'

Reviews

• SF

  Sean Fay

  Nov 8, 2025
  5.0
  Every visit here is awesome.
• SB

  Sam Borden

  Nov 8, 2025
  1.0
  Manager Christine gave my order to the wrong people. They left and she refused to remake my order or give me a refund, so I was just out 20 dollars. Store is dirty on the inside and employees are rude
• JY

  Jason Young

  Oct 8, 2025
  4.0
  Very nice and friendly staff
• KW

  KATHLEEN MCMAHON WATSON

  Aug 12, 2025
  5.0
  Very friendly and quick serves Donut was good
• JD

  Jen DeRosa

  Aug 1, 2025
  1.0
  This is my usual Dunkin, I go here several times a week, and have done so for the past few years. The experience my husband received today was appalling, and has made me reconsider ever going to this Dunkin again. We placed a large mobile order for breakfast and my husband went to go get it. Upon his return we realized they'd forgotten two of the sandwiches and the donut. He wasn't thrilled about going back, but it was a large order so we understood some things may have been forgotten. However, when he returned, he was met with rude comments, accussing him of lying, and completely unprofessional attitudes from the staff, specifically the two ladies working on drive thru. Both of us have worked customer service jobs, regardless of your own thoughts, regardless of whether you think a customer is right or wrong, you need to be able to maintain professionalism, and this was not done here. To top it off, the forgotten donut was right there, already bagged, on the counter, meaning that obviously they did forget items. And once he returned home the second time, the order was STILL messed up. He was supposed to have a bacon egg and cheese on a bagel, they made it on a croissant and put an extra cinnamon raisin bagel in the bag - an item we had already received and wasn't one of the items he mentioned had been forgotten, so clearly, rather than listening to him they instead chose attitude and defensiveness and messed up the order again. Completely unprofessional. We fully understand that mistakes happen, that its a very busy job, lots of orders, we've had orders messed up before and we try to be understanding that this does happen.. however, the attitude, the unprofessionalism that was displayed today is the issue. If you are working a customer facing job, you need to be able to maintain professionalism, and if you can't, you need to find a different career. When your a company that has multiple locations similarly competing with each other, all serving the same food, then its the staff that make or break you. There's 3 other Dunkins within my immediate vicinity that I can visit instead, and they'll get my business, their staff will get my tips, etc. In this economy, retaining your customer base should be your goal, and your employees need to do better if they want to keep them.

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