A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Many customers expressed dissatisfaction with high prices and perceived poor value for money compared to competitors.
Customer Service
Feedback highlighted inconsistent customer service, with some employees being friendly while others were unhelpful or dismissive.
Product Quality
Several reviews noted issues with the freshness and quality of produce and meats, including expired items and freezer burn.
Store Cleanliness
While some customers appreciated the cleanliness of the store, others reported unsanitary conditions, particularly in the bathrooms.
Self-Checkout Problems
Numerous complaints were made about the self-checkout system being inefficient and frustrating, leading to a preference for traditional cashiers.
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lisa kendell
Nov 11, 2025
5.0
These past few months i been going to this market. I just moved to this state. This lady either she is at customer service or at registered she is aways pleasant and sweetie . willing to help and never seems upset like a few of them. Today she was at register four her name is nicole and again love going to her very pleasant .
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Dusty Sommers
Nov 6, 2025
5.0
My number one grocery store
MS
Matt Steward
Oct 22, 2025
4.0
Chain food store
MH
Michelle Henderson
Oct 9, 2025
1.0
Everytime I do a pickup order something is out of stock. Today after seeing my items that were out of stock I went inside and found all my items. We pay extra for online pickup but we are not getting what we are paying for. I then go to put my items with the rest in the back of my car and I have items that are not bagged. I like that the store is down the street but that's all this store is giving. I guess I'm driving to shaws.
PA
PeArL AgApE
Oct 8, 2025
4.0
I for a long time was a SHAWS fan. Hwvr I found myself in search of BLACKSTRAP MOLASSES and Broccoli SLAW and it led me here. As well, I agree with other customers regarding employees interaction. It's been a pleasure shopping at ST & SH. Keep up the good work.