Dunkin'

Reviews

• TG

  Tori G

  Feb 21, 2026
  1.0
  Truly I hate to write a negative review on a fast food establishment. It’s fast food after all and they deal with thousands of people a day. After today though, I’m at my tolerance limit. Not only do they repeatedly mess up my food orders, but they are just straight-up rude as well here. I have even gotten to the point where at the window I have to remind them to please not forget something like bacon jam on my sandwich that I pay extra for. I go to Dunkin’s all over pretty regularly due to my line of work and this is literally the only Dunkin’ I ever have issues with. Unfortunately this one is closest to me so I do still come here but today ( 2/21/26 ) the experience just had me at a loss for words. I placed my order through the mobile app and went to the drive thru. When I pulled up and said Hi, I placed an order for ( my name ) on the app “ there was then silence. I sat for probably 20 seconds and even said “ hello… “ with no response before a few more seconds went by and she said “ are you all set?! “ with a slight attitude. I said “ you didn’t say anything… “ and she stated “ I did, I told you to pull up! “ I apologized saying I didn’t hear and pulled up. The male employee working the window handed me my order and I apologized again saying “ My bad, I think the mic must’ve cut out or I just didn’t hear her “ but as I’m talking he’s closing the window on me giving me a dirty look! So I gave one back and drove off. Again, it takes a lot for me to come and write a negative public review. I’m unsure on who the manager is but they seriously need either new staff or retrain their current ones. I don’t know if they just don’t like me because of the amount of times I’ve come back frustrated for a messed up food order or what but it’s just not okay. I’m paying money for what I order and I can see if I scream at them but I don’t. I just want what I pay for and maybe not be given attitude for THEIR mistakes.
• MG

  mike garvey

  Jan 28, 2026
  1.0
  Horrible customer service
• EC

  emily cowberry

  Jan 27, 2026
  1.0
  Staff was awful to me. rolled their eyes at me when all I asked was for my bagel not to be burnt and for them to remake it and gave me the hardest time when i was being polite.
• AN

  Aaron Noel

  Jan 1, 2026
  4.0
  My coffee and donut were both good. Staff were very friendly. The place is nice
• MS

  Michael Simmons

  Oct 21, 2025
  2.0
  ordered a bacon egg and cheese on a croissant the bacon is barely cooked, it’s so rubbery i can hear it snapping when i take a bite of my sandwich. as someone who used to work at dunkin this is unacceptable

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