Chipotle Mexican Grill

3.7
906 reviews
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About

Mexican Restaurant
Chipotle Warwick is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
969 Bald Hill Rd, Warwick, RI
02886, United States

Hours

Reviews

3.7
906 reviews
5 stars
417
4 stars
199
3 stars
70
2 stars
56
1 star
164

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's unsanitary conditions, with dirty tables, floors, and overflowing trash cans.

Service Quality

Customers frequently reported rude and dismissive staff, poor customer service, and slow service despite low customer volume.

Food Quality

Many reviews mentioned issues with food quality, including undercooked rice, stale chips, and skimpy portions.

Management Issues

Several customers noted a lack of effective management, with employees appearing untrained and unmotivated.
  • VM
    Vanessa McDonough
    Dec 30, 2025
    1.0
    I'm a huge Chipotle fan in general. This was my first time eating at this particular location and I'm pretty sure it will be my last. The restaurant was filthy. Food and trash all over the floor and on tables. There didn't seem to be enough staff to manage the restaurant, even though when we were there, there were only 2 other tables with guests and like 1 other person in line. The ice machine was broken so drinking warm soda wasn't especially pleasant. I seriously nearly wiped out on my ass by slipping on a drink lid that was on the floor with all the other trash. The utensil bins were empty, some hot sauces had no lids. It really was the filthiest Chipotle i've visited. The cashier also took my receipt and threw it away without offering it to me first, which I thought was inappropriate. I had to ask for the cup for the drink I paid for.
  • DS
    Dana Steniger
    Dec 30, 2025
    1.0
    Visited yesterday. Restaurant was extremely dirty. Food was bottom of barrel, the left over bottom of all pans. I was there at 630. Ice machine was broken, lids and utensils not stocked. Floor with food and trash. Almost fell on a lid on the ground. Bathroom was very dirty. The cashier didn't even offer me a receipt instead immediately took it off register and crumbled it up and threw it away with out asking. I was confused by the cost of my meal, but couldn't reference a receipt because employee decided to just toss and when I asked why my meal cost as much as it did compared to what was on the board I was very rudely explained why. This chipotle could definitely do better. Would give zero stars if I could.
  • JM
    Jamie Musco
    Dec 17, 2025
    1.0
    Manager or shift leader or someone was clearly in a bad mood. Rude and frantic at the register. Talked to his employees like crap. They were all clearly aggravated and having trouble. We sat and ate, were there maybe 10 minutes when he came up to us and said the dining room closed at 10:30 (it was 10:33) I said no big deal, we can be gone in a couple seconds, just had to pack the food up. He walked away, said whatever out loud about 5 feet from me, I told him I was confused why he was mad, as I was trying to be nice to him about it. He then accused my cousin (who wasn’t) of being intoxicated, tried to fight him and told him to get out. Altogether a weird experience. Not sure why he escalated the way he did but definitely don’t recommend this location considering what happened 😂 would appreciate if corporate would reach out considering I couldn’t find a number but either way maybe just stay clear
  • JT
    John Thach
    Dec 16, 2025
    5.0
    I can say I had a good experience here. Just left the gym and walked into Chipotle, ordered a carne asada bowl and as she was putting my veggies on (near the end) I asked if she can add a scoop of chicken. She didn’t mind doing that, which I was very thankful for because she was doing two bowls at the same time because I ordered a pork bowl as well. My go to post gym meal!
  • JA
    Jay Alhabeeb
    Nov 30, 2025
    1.0
    Always the tables and floors is dirty no body clean the place and all the employees don’t smile with the customers

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Warwick serve?

Chipotle Mexican Grill in Warwick offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 969 Bald Hill Rd, Warwick, RI?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.