: Urgent – Missing Refund and Poor Quality Meal
I recently visited your location and ordered a steak sandwich combo. Unfortunately, the meal was extremely disappointing—the sandwich was bland and lacked seasoning, and the fries were cold and tasted old.
Initially, I requested a kids’ boneless meal but was told it was unavailable. Moments later, I was informed there were four left, yet the ones I received were clearly old and not fresh. I then requested tenders, but was told those were unavailable as well.
I asked for a refund, and the staff assured me it was processed back to my card. However, the refund never posted to my account. To make matters worse, the restaurant was out of receipt paper, leaving me with no proof of the transaction.
Please review this matter and ensure my refund is issued promptly. I would also appreciate a follow-up regarding the quality concerns I experienced during my visit.
OS
Omar Sasa
Aug 21, 2025
2.0
Took my change
DC
Dan Craig
Jun 8, 2025
5.0
Food is good. The service is slow because they’re under the staff.
SS
S
Jun 23, 2024
2.0
Underwhelming steak and cheese. Smaller than expected. Left me wishing I went to a local mom & pops shop instead. Not filling either. Won’t be dining here again.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks at Warwick Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery service; it is closed for delivery every day of the week.
Is there a drive-through option available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not have a drive-through service; it is closed for drive-through every day.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 400 Bald Hill Road, Warwick, RI 02886, inside Warwick Mall.
Can I pick up my order at Charleys Cheesesteaks?
No, Charleys Cheesesteaks is currently closed for pickup orders every day of the week.
Are there places nearby where I can get my car serviced when visiting Charleys Cheesesteaks?
Yes, Firestone Complete Auto Care, offering tire and automotive repair services, is nearby and convenient for customers needing car maintenance during their visit.
Where can I shop for clothing near Charleys Cheesesteaks?
Nearby stores such as Macy's, Justice, American Eagle Outfitters, and JCPenney provide a variety of clothing options close to Charleys Cheesesteaks at Warwick Mall.
Are there other dining options close to Charleys Cheesesteaks?
Yes, nearby dining options include Pizza Hut Express and Red Robin Gourmet Burgers, ideal for trying different meals before or after visiting Charleys Cheesesteaks.
Is there a coffee shop near Charleys Cheesesteaks for a quick drink?
Yes, Starbucks is located near Charleys Cheesesteaks, perfect for grabbing coffee or a smoothie during your visit to Warwick Mall.