Dunkin'

Reviews

• CW

  Caitlin Willett

  Nov 2, 2025
  1.0
  This place used to be alright, getting your coffee slightly wrong occasionally is no big deal and is to be expected from time to time honestly, but now it’s like they don’t even read your order they just make whatever they feel like, I stopped going because 4 times in a row my coffee was completely wrong every time AND always regular even though I order decaf. Also some of the staff are REALLY rude here!
• HT

  Haley Tucker

  Sep 25, 2025
  1.0
  whoever worked on 9:25 at 4:30 was very dismissive and rude when i kindly informed them of the mistakes on my order. not my fault the credit card reader doesn’t allow tipping!
• SE

  Sherry Ead

  Sep 20, 2025
  1.0
  I had a very disappointing experience at this dunkin due to unprofessional behavior of the staff. From the moment I walked in no one even acknowledged me. They were more interested in chatting with eachother then helping customers. .when I finally did place my order they were rude and dismissive. On top of that my order was wrong and when I politely pointed it out I was met with eye rolls and attitude rather than a simple apology or correction. Its one thing to make a mistake but the way it was handled was completely unacceptable. I expect a basic level of courtesy and professionalism when visiting a establishment and unfortunately it was clearly lacking here. Definitely not coming back.
• RS

  rainha soares

  Sep 19, 2025
  1.0
  I watched the manager give a customer a nasty attitude when they just asked about their order. Instead of helping, the manager rolled their eyes, cut the customer off, and walked away. It was rude, unprofessional, and made the whole place feel uncomfortable. Don’t go here. The manager is disgusting too. Don’t support. They need seriously help
• AS

  Ana Soares

  Sep 19, 2025
  1.0
  I had one of the worst customer service experiences at this Dunkin’ Donuts in Wakefield, Rhode Island. Customers were standing at the counter for several minutes without being acknowledged , myself included. I watched multiple people come in, wait patiently, and receive no greeting, no eye contact, and no indication that their orders would be taken anytime soon. When someone politely asked if the staff was ready to take an order, the response was rude and dismissive. There was no rush, no apology, and no sense of urgency or professionalism. This wasn’t a matter of being short-staffed it was a matter of poor attitude and disregard for customers. Everyone deserves to be treated with basic respect, and that was clearly lacking. I hope management addresses this, because it reflects very poorly on the brand and the location

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