Dunkin'

3.6
256 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wakefield, RI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
231 Old Tower Hill Rd, Wakefield, RI
02879, United States

Hours

Reviews

3.6
256 reviews
5 stars
119
4 stars
43
3 stars
28
2 stars
9
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many reviews highlighted frequent issues with incorrect or incomplete orders, leading to customer frustration.

Staff Professionalism

Several customers noted unprofessional behavior from staff, including dismissive attitudes and lack of acknowledgment.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff treatment and overall store organization.

Mixed Experiences

While some customers praised the coffee and friendly service, many others expressed dissatisfaction, suggesting inconsistency in service quality.
  • AC
    Alicia Connaughton
    3 days ago
    5.0
    Convenient stop on the run. They're always accurate and t h e coffee is delicious.
  • MM
    Matthew
    Dec 23, 2025
    1.0
    if i could put a 0 i would
  • MO
    Mark Oshields
    Dec 15, 2025
    1.0
    this place straight up sucks don’t come to this dunkin. i got a chai from here and it was straight up black coffee? employees here are very unprofessional and can smd
  • VJ
    Viktoria Johnfroe
    Nov 25, 2025
    1.0
    I walked in the Dunkin this morning already expecting treacherous service, but the service I got today was absolutely horrendous I will never comeback here. I walked in and the woman taking my order took 15 minute to even attempt to put in my order. She asked for help and the woman said she was to busy to help, so being that I worked at this Dunkin for two years and this woman obviously won’t be receiving help anytime soon I offered to help her. She flipped the screen around and I typed in my OWN order in less then a minute, the woman on drinks literally screamed into the entire lobby yelling at ME because I was helping. So they brought someone else over to help and she completely deleted the entire order I rung in myself, (completely correct by the way.) and then proceeded to take another ten minutes to put in the order because they STILL didn’t understand the machine. Never in my life have I had to put in my own order due to lack of management and then get yelled at about it in front of an entire lobby. Edit: come to find out, my mother orders decaf lattes due to her having a fatal heart condition (AFIB) we specify this with this Dunkin, and when we left we realized they didn’t even take the time to brew a decaf shot for her latte, and she left with a caffeinated coffee.
  • CW
    Caitlin Willett
    Nov 2, 2025
    1.0
    This place used to be alright, getting your coffee slightly wrong occasionally is no big deal and is to be expected from time to time honestly, but now it’s like they don’t even read your order they just make whatever they feel like, I stopped going because 4 times in a row my coffee was completely wrong every time AND always regular even though I order decaf. Also some of the staff are REALLY rude here!

Frequently Asked Questions About Dunkin'

What are the regular business hours of Dunkin' in Wakefield, RI?

Dunkin' is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sundays.

Does Dunkin' in Wakefield offer delivery and curbside pickup services?

Dunkin' offers curbside pickup and delivery service options for customer convenience.