Sonic Drive-In

3.4
3050 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Smithfield, RI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 393 Putnam Pike for the ultimate SONIC experience!

Location

Sonic Drive-In
393 Putnam Pike, Smithfield, RI
02917, United States

Hours

Reviews

3.4
3,050 reviews
5 stars
1,075
4 stars
666
3 stars
433
2 stars
224
1 star
652

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers consistently reported extremely long wait times, poor service, and unresponsive staff, particularly during drive-thru and mobile orders.

Food Quality

Many reviews highlighted cold, poorly prepared food, with several customers receiving incorrect or unsatisfactory orders.

Staffing Problems

Numerous complaints indicated that the location is frequently understaffed, leading to inefficiencies and customer dissatisfaction.

Management Concerns

Customers expressed frustration with management's lack of responsiveness to ongoing issues, suggesting a need for better oversight and staffing solutions.
  • GZ
    George Zervas
    2 days ago
    1.0
    Skip this Sonic, waited for service for 20 minutes, even moved to a different spot with no success. If you can't correctly manage your business and staff, shut the place down. It's not right that you're wasting people's time.
  • LP
    Lisa Pereira
    3 days ago
    1.0
    Terrible service at this location. No one answers the call button so you have no idea what to do. The drive-thru had the slowest service even though it was dead and there were only 2 cars including mine . Also the guy working was so miserable and slammed the window shut in my face :) So sad.
  • JC
    Joanne Cummins
    Jan 4, 2026
    3.0
    Are shakes were good , but expect along wait time in the drive thru and also the car hop is a wait to I seen a sign said no inside dining
  • WM
    Wilson Mejia
    Jan 3, 2026
    1.0
    Why are these people so slow to take orders late at night? I get if they were busy but there were literally only like 3 people waiting. I hate coming here late at night when im doing Uber Eats they always do this. I just dont understand
  • QL
    Queen Lioness
    Dec 1, 2025
    1.0
    Evening were staff are unprofessional and dimissmive when I tried to pick up a DoorDash order I was assigned to. I around 11:40pm per the doordash order and received no response through the drive through speaker. I announced several times I was a doordash driver. After some time had passed I pulled forward to the drive through window and could see an order taped and labeled with two drinks sitting on the counter by the window. The drinks matched the description of the order I was there to pick up. There was another order on the counter as well. I took photos of these items from my car. I beeped my car horn obnoxiously several times. I circled the store once and tried again. An additional DoorDash driver arrived not too long after me. This driver pulled over to the front door and from the drive through window I could see that he had entered the building. So I followed suit. We could hear water running as if someone was washing dishes. I announced ourselves several more times before an obviously agitated gentlemen stepped from around the corner and informed us they were closed. To which I informed him I had arrived 20 minutes prior and had been trying to get their attention. I expressed that I saw the doordash order on the counter to which he explained it was for a different doordash order. However he never asked whom I was picking up for to confirm the order. He simply expressed that I arrived after the cut off time. To which I asked why he couldn’t have communicated that when I arrived. He walked away clearly no longer wanting to engage. I’m very frustrated because I missed out on a large payment due to the negligence of this employe who had not properly close up the store indicating that it was closed. Nor did he address the situation in a timely manner. I wasted over 20 minutes that I could have spent traveling to a different restaurant to fullfill a different order. This is experience was very unprofessional as DoorDash is partnered with Sonic to ensure the satisfaction of the customers. The employee’s behavior is unbecoming, entitled and quite frankly raises the question to how often he feels comfortable dismissing costumers and inconveniencing other DoorDash employees simply to close early. It is also very concerning that this employee felt comfortable to no only close early but evidently leave the doors unlocked as this could have lead to a more dangerous and potentially criminal incident. This employee seemed to be alone in the store. It is Sonic’s responsibility to ensure their employees safety as well as capacity to complete their job. This particular location clearly needs more employees to support the work load and provide a more positive environment. If Sonic is unable to pay enough staff to work these late evening shifts then a revaluation of the store hours of operation should be put into consideration.