RM
ruzima mena
Sep 29, 2025
I understand Dunkin is busy and service may not be perfect. I’ve worked in food service and know how hard employees work. However, I’ve never given a bad attitude to a customer, even if they weren’t nice to me. I’ve been coming to this Dunkin for a while, and the service isn’t always great, but I understand it’s not a 5-star restaurant. Today, my mobile order wouldn’t apply the national coffee day promotion or accept my payment, but I still went because I wanted coffee. I greeted the cashier and asked if anyone else had issues with the promotion or app. She assured me there hadn’t been any. However, another employee said a few people had issues and offered to help. To my surprise, some of her coworkers were rude to her for trying to assist me. She scanned my phone to check if the promotion applied, but it didn’t. She defended herself, showing her coworkers that the promotion wasn’t going through. I said I didn’t mind paying for it, but I wanted to know if I was doing something wrong. One of the other employees gave me a nasty attitude, insinuating that I was doing something wrong because my app wasn’t working, which was fine to say once, but it became repetitive. She tried to find any possible way to have put it on me. She kept raising her voice, even though she was on the other side of the building. I ignored her to avoid conflict, but she stormed off to the back and headed outside. I was embarrassed and disappointed. The cashier apologized and excused her coworkers’ behavior. I understand she might’ve been stressed due to the high demand, but I didn’t cause any conflict or scene.