At Wendy’s in Providence, RI we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Providence, RI hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported issues with incorrect orders, missing items, and items not prepared as requested.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor interaction and service.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold, stale, or improperly prepared food.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and plagued by malfunctioning AI order systems.
SC
Sam Celona
2 days ago
1.0
The food tastes fine, however... #1) they have a "do not enter" sign literally at their entrance, #2) their drive thru box is one of those dumb AI ones that don't work, and #3) we ultimately were missing an item from our order; we shouldn't have to double check the bag before driving off.
MR
Marisolr122466@gmail.com Robles
5 days ago
2.0
Preparan Las papa muy saladas. Sobre todo hay poca higiene para ser sitio de comida rápida el baño bastante sucio y un mal olor afuera
WD
William Dreier
Feb 3, 2026
1.0
I used the Wendy's drive thru today and had to deal with an annoying AI order taker. So much for efficiency, I've never been so aggravated In my life. I basically had to do my order twice, once the menu board and then the human had to correct it at the window. I will not be returning, and I will recommend to all my friends to do the same.
CO
Christopher Orcutt
Dec 24, 2025
4.0
Yum yum
WM
wes mal
Dec 12, 2025
1.0
Wendys owners should know that anytime I pull into a drive thru and AI attempts to take my order, I leave and do not return to that location. This makes location #3 I will not eat at.
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