A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for being rude and unprofessional.
Product Quality
Many customers expressed dissatisfaction with the freshness and quality of produce, with reports of stale or poorly managed items.
Pricing
Customers noted that prices are generally high compared to competitors like Market Basket, although some appreciated recent price reductions.
Store Cleanliness
The store is often described as clean and organized, but there are significant complaints about the cleanliness of the bathrooms.
AE
Adler E
Feb 2, 2026
5.0
I came to Stop and Shop to grab a few items on my shopping list. Everything was available and fresh. I also grabbed some flowers 💐 and fruits for my wife. Check out and customer service was excellent.
FF
Fred
Jan 15, 2026
5.0
This store never disappoint. It has almost everything you need, even a gas station and a bank branch. Huge parking lot.
NS
North SIDE
Jan 8, 2026
5.0
I just wanna say they have a cashier named Chris that’s been there for a while that guy has great customer service skills always nice and smiling and wishing people a blessed day he is the best one of the reasons I love going there he deserves some recognition so here I am.
TA
Tim Arnold
Dec 22, 2025
1.0
Stop and shop can run all the commercials they want they basically have self checkout it sucks ... market basket way way ahead of them such a better market
SP
Steph P.
Dec 16, 2025
1.0
Every time I come here I’m quickly reminded of why I DONT SHOP HERE! Produce is never fresh. You can never find what you need. And their cashiers are RUDE! Their jobs as cashiers is to cash you out, and I feel like a burden to them every time. On their phones, 0 friendly skills! I’ll take my business else where there are plenty of grocery stores around!
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Certified March 01, 2026Yext Knowledge Graph
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