McDonald's

3.4
1738 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
343 Broad St, Providence, RI
02907, United States

Hours

Reviews

3.4
1,738 reviews
5 stars
654
4 stars
286
3 stars
261
2 stars
155
1 star
382

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Food Quality

Many customers reported issues with food quality, including cold, soggy fries and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and sticky tables.

Service Speed

Customers frequently complained about slow service, with long wait times for orders.

Overall Experience

Overall, many customers expressed disappointment with their experiences, citing a lack of care from staff and frequent mistakes.
  • WF
    Wilker Fernandes
    4 days ago
    5.0
    Great place for everyone 👍
  • MK
    Minion Knight
    Nov 10, 2025
    1.0
    ⭐☆☆☆☆ During my recent visit to this McDonald’s, I encountered several issues that raise serious concerns regarding both customer safety and overall management. From the moment I arrived, it was evident that cleanliness and organization were not priorities at this location. Tables were left dirty, the floors were sticky, and the dining area appeared to have gone quite some time without proper maintenance. For a brand as large and established as McDonald’s, maintaining a clean and inviting environment should be the absolute minimum standard. Unfortunately, the service was just as disappointing. Despite there being more than enough staff members present, the employees seemed far more focused on personal conversations than attending to customers or preparing orders efficiently. My order took an unnecessarily long time to complete, and there was no sense of urgency or professionalism displayed by the team. This level of inattention reflects poorly on management, who are clearly failing to enforce proper training, leadership, and accountability among staff. Beyond the service and cleanliness issues, the most concerning aspect of this location is the safety environment. The area surrounding the restaurant has a significant homeless presence, and during my visit, multiple individuals entered the premises and began approaching customers. This created an uncomfortable and unsafe atmosphere, especially for families with children. It is unacceptable for a public dining establishment to operate under such conditions without appropriate measures in place to protect its patrons. This McDonald’s would greatly benefit from having dedicated on-site security or even a regular police presence, particularly given the frequency of disturbances. Safety should never be compromised in any business that welcomes the public, especially one that serves families and children. While the food itself was adequate and consistent with typical McDonald’s standards, the overall experience was overshadowed by the poor management, lack of cleanliness, slow service, and unsafe environment. I sincerely hope corporate management takes the necessary steps to address these issues promptly — including improved staff training, stricter cleanliness protocols, and most importantly, enhanced security measures. Until these serious concerns are resolved, I would strongly recommend that customers visit a different McDonald’s location where cleanliness, service, and safety are treated with the importance they deserve.
  • CE
    Cecilia Edge
    Nov 9, 2025
    3.0
    I mostly come here for the french fries. They’re just the best in the industry.
  • BA
    Bukola Adejuwon
    Oct 26, 2025
    4.0
    A nice McDonad's fir quick bite in the city centre of Providence
  • AI
    A.J. McCaffery III
    Oct 9, 2025
    5.0
    Might just be the only 5 Star McDonalds in the US, but their service and quality blew me away. Keep it up!

Frequently Asked Questions About McDonald's

What are McDonald's operating hours for dine-in service?

McDonald's is open daily from 5:00 AM to 2:00 AM for dine-in service.

When is the drive-through service available at McDonald's?

The drive-through service is available from 5:00 AM to 2:00 AM every day.