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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(363 reviews)

Business Details

(401) 272-6910
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Providence, RI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
14 Pleasant Valley Pky, Providence, RI
02908, United States

Hours

Reviews

3.8
363 reviews
5 stars
175
4 stars
72
3 stars
40
2 stars
18
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders and staff not listening to requests, leading to dissatisfaction.

Cleanliness and Hygiene

Several reviews mentioned concerns about cleanliness, including unsanitary conditions and improper food handling.

Speed of Service

While some customers appreciated quick service, many others experienced long wait times and felt ignored by staff.

Product Quality

Feedback indicated inconsistent quality of food and beverages, with complaints about burnt coffee and stale donuts.
  • JP
    Jack Powell
    Feb 16, 2026
    1.0
    Just got here at 5:13 with my gf and was told they didnt have donuts. At opening time. Which is kinda hard to believe considering that when i worked for dunkin, the donuts got restocked by overnight delivery. And i doubt they have crews unloading and stocking the core product during daytime service, so it seems like we were just turned away so our friend on the drive thru headset could return to her cigarette break.
  • AR
    Aylin RM
    Dec 19, 2025
    1.0
    El peor servicio al cliente que eh visto en un dunkin donuts. Te atienden con una cara de amargados y ni te toman la orden bien!
  • MP
    Major Player
    Dec 16, 2025
    1.0
    December 16th 1:10pm I don't usually leave reviews but this experience was that rude First of all 5 workers 2 on their phones I ordered a hot XL and waited 10 minutes for my coffee nobody was working but the two at the drive thru Plus i was the only Customer.. The lady that took my order was disrespecting employees hygiene and these people wasnt even present ( what kind of team is that ) The only reason i put the time is so management can see the proplem themselves!!!!
  • MN
    M Nicole
    Dec 12, 2025
    1.0
    This Dunkin needs to be completely revamped with management and staff that care. They ask you for your order as if they actually listen then hand you the order and it’s missing what you asked. The lady at the window never greets you. But you can hear them goofing around thru the intercoms. Ill Support small business coffee shops going forward
  • KK
    Kai
    Nov 16, 2025
    1.0
    Unfortunately, I'm pretty sure multiple staff members at this location are racist. I've been going here using the drive through for a while and they've always been super nice and kind to me and I loved it. I recently found out that my Latino husband hates going to this location because all but a Hispanic-sounding member of staff are consistently rude and short with him. Since realizing this, we've gone together a few times by luck and taken turns handling the ordering and driving like couples do. He's seen them be very kind and polite when I'm driving and ordering, and I've seen them be very very cold to him and even seem to lie when he was driving and ordering. He's a friendly, kind person that random strangers usually love, so it's not like he's rude with them first. I'm going to likely avoid coming here until/unless he says he's having better experiences, and I wouldn't blame him if he didn't go back enough for that chance. I hope management does something to address this. I'd rather see change than just bash on places. It should be a nice experience for every customer, not just white ones.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 14 Pleasant Valley Parkway in Providence, RI?

Dunkin' is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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